BCS Practitioner Certificate in Benefits Management and Business Acceptance

• Educational Background: A basic understanding of business change or project management principles is recommended. 

• Professional Experience: Experience in business change, project management, or a related role is beneficial but not mandatory. 

• Language Proficiency: Learners should have a good command of English as the course materials and examination are conducted in English. 

• Develop expertise in identifying, managing, and tracking business benefits. 

• Master stakeholder engagement and change management strategies. 

• Gain confidence in defining and applying acceptance criteria to ensure solution success. 

• Understand the integration of benefits management into business change initiatives. 

The BCS Practitioner Certificate in Benefits Management and Business Acceptance is ideal for professionals involved in business change, benefits management, and solution delivery. It is particularly suitable for: 

• Business Analysts 

• Change Managers 

• Project and Programme Managers 

• Benefits Managers 

• Business Stakeholders 

Module 1: Introduction 

• Why Manage Benefits? 

• How to Manage Benefits? 

• Business Acceptance 

• V Model 

• BA Road Map
   

Module 2: Defining the Business Benefits 

• Developing the Business Case 

• Contents of a Business Case 

• Ensuring Strategic Fit 

• Drivers of Business Change 

• Business Change Lifecycle 

• MOST 

• Resource Audit 

• PESTLE 

• Value Chain Analysis 

• Critical Success Factors and Key Performance Indicators
   

Module 3: Benefits Classification and Networks 

• Benefits Classification 

• Observable Benefits 

• Benefits Dependency Framework 

• Creating Benefits Dependency Framework
   

Module 4: Planning for Benefits Management 

• Create a Benefits Dependency Network 

• Identifying Benefit Owners 

• Role and Responsibilities of the Senior Responsible Owner 

• Identifying Stakeholders 

• Investment Appraisal – Payback, Net Present Value, and Internal Rate of Return
   

Module 5: Testing for Business Acceptance 

• Objectives of Acceptance Testing 

• Principles of Testing 

• Acceptance in the SDLC 

• Roles and Contribution in Testing 

• User Acceptance
   

Module 6: Test Design Techniques 

• Test Conditions and Test Cases 

• Grouping Conditions into Cases 

• Test Case Specification 

• Test Procedure Specification 

• Models to Design Tests and Establish Coverage 

• State Transition Testing 

• Calculating Coverage from State Machine 

• Decision Tables and Trees
   

Module 7: Reviewing the Business Case 

• Business Case in Project Lifecycle 

• Assessing the Impact of Changes 

• Reassessing the Benefits
   

Module 8: Implementing the Business Change 

• Planning the Implementation 

• Implementation Strategies 

• Contingency Planning 

• Managing Stakeholders
   

Module 9: Benefits Delivery 

• SARAH Model 

• Realisation Stage 

• Assessing the Potential