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  • Online Video-Based Learning
  • Flexible Schedule
  • Expert Trainers with Industry Experience
  • High Pass Rates
  • 24/7 Personalised Support
  • Interactive Learning Materials
  • Live Online Classes
  • Expert Trainers with Industry Experience
  • Live Assessment and Feedback
  • Interactive Learning Materials
  • Networking Opportunities
  • High Pass Rates

Overview

Being assertive is essential for effective communication and professional success. This course addresses the need for clear, respectful expression while managing challenges confidently. Learners will develop techniques to set boundaries, navigate difficult conversations, and enhance personal and workplace relationships.

This course is designed for professionals seeking to improve communication and confidence. It benefits anyone aspiring to handle conflicts better, establish clear expectations, and positively influence others, giving them a competitive edge in their careers.

This 1 Day course provided by MPES offers practical strategies to enhance assertiveness, ensuring learners feel empowered to express ideas, manage conflicts, and maintain respect in diverse situations. By fostering effective communication, it contributes to career advancement and personal growth.

Course Objectives 

  • Understand assertiveness and its importance
  • Learn techniques for setting boundaries
  • Communicate effectively and confidently
  • Manage challenging conversations with ease
  • Enhance workplace and interpersonal relationships
  • Overcome barriers to assertiveness
  • Foster mutual respect and understanding

By completing this course, learners will confidently express themselves, establish healthy boundaries, and navigate workplace dynamics effectively, resulting in improved relationships and professional growth.

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Average completion time

1 Month
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Course Includes

Course Details

Develop your understanding of essential financial, business and management accounting techniques with ACCA Applied Knowledge. You'll learn basic business and management principles and the skills required of an accountant working in business.

Entry Requirements

    • Educational Background: There are no specific educational requirements for this course. 

    • Language Proficiency: Learners should have a good command of English, as all course materials, assessments, and discussions are conducted in English.   

    • Interest in Assertiveness: This course is ideal for individuals with a keen interest in building real life application-level knowledge of Assertiveness Skill. 

Learning Outcomes

    • Enhanced Communication Skills: Learn to express yourself clearly and confidently, ensuring your message is understood while maintaining respect and professionalism. 

    • Effective Conflict Resolution: Master techniques to address and resolve workplace conflicts constructively, fostering positive outcomes and stronger professional relationships. 

    • Boundary Setting: Develop the ability to set healthy boundaries, protecting your time and energy while maintaining productive relationships in any setting. 

    • Boosted Confidence: Gain the tools to handle challenging conversations assertively, enhancing self-assurance and influence in professional and personal interactions. 

Target Audience

    This course is ideal for professionals aiming to improve communication, resolve conflicts, and build confidence for the workplace and personal success: 

    • Team leaders
    • Customer service representatives
    • Project managers
    • Sales executives
    • HR professionals
    • Entrepreneurs
    • Administrators

Course content

    Module 1: Introduction to Assertiveness Skills 

    • Benefits of Being Assertive 

    • Assertiveness and Conflicts 

    • Conflict Resolution Model 

    • Mode 

    • What Does It Mean to Be Assertive? 

    • Rules of Assertion 

    • When to Be Assertive 

    • Being Assertive in the Workplace 
       

    Module 2: Getting Your Point Across 

    • Presenting Clear Messages 

    • Ending Conversations 

    • Gaining Confidence 

    • Tools 
       

    Module 3: Dealing with Difficulty 

    • Handling Difficult People and Situations 

    • Art of Saying No 

    • Managing Conflict and Moving Forward 
       

    Module 4: Emotional Intelligence 

    • Managing Emotions 

    • Dealing with Someone Else’s Emotions 
       

    Module 5: Handling Difficult Situations 

    • Dealing with Difficult People and Situations 

    • CLASS Technique 

    • How to Keep Calm in Challenging Situations? 

    • Breathing Exercises 

MPES Support That Helps You Succeed

At MPES, we offer comprehensive support to help you succeed in your studies. With expert guidance and valuable resources, we help you stay on track throughout your course.

  • MPES Learning offers dedicated support to help you succeed in Accounting and Finance courses.
  • Get expert guidance from tutors available online to assist with your studies.
  • Check your eligibility for exemptions with the relevant professional body before starting.
  • Our supportive team is here to offer study advice and support throughout your course.
  • Access a range of materials to help enhance your learning experience. These resources include practice exercises and additional reading to support your progress.

Career Growth Stories

MPES Learning offers globally recognised courses in accounting,

Need help with your ACCA course?

Our course advisors are here to help guide you and ensure that you choose the right course for you and your career journey.

Have Questions? We’ve Got You

If you have any questions, we’re here to help. Find the answers you need in the MPES detailed FAQ section.

Q. What is the definition of assertiveness?

Assertiveness is the ability to express one's thoughts, feelings, and beliefs in an open, honest, and respectful manner, while also respecting the rights of others. It promotes clear communication and self-confidence. 

Q. What does Assertiveness Skills Training include?

Assertiveness Skills Training includes comprehensive instruction on expressing thoughts and feelings confidently and respectfully. It covers practical techniques for effective communication, boundary-setting, and handling conflicts, supported by a digital delegate pack and a certificate. 

Q. What are the benefits of participating in this Assertiveness Training Course?

Participating in assertiveness training enhances self-confidence, improves communication, and helps manage conflicts effectively. It empowers individuals to set boundaries, express their needs clearly, and build stronger personal and professional relationships. 

Q. How is assertiveness different from aggressiveness?

Assertiveness involves expressing one's thoughts and feelings openly and respectfully, while aggressiveness is forceful and often disrespectful, disregarding others' feelings or rights. Assertiveness fosters healthy communication, whereas aggressiveness can lead to conflict. 

Q. How can this Assertiveness Training improve communication skills?

This assertiveness training improves communication skills by teaching individuals to express themselves confidently and clearly, listen actively, and manage difficult conversations. It helps strike a balance between being too passive or aggressive, promoting effective dialogue. 

Q. What will I gain from this course?

This course equips learners with essential assertiveness techniques to improve communication, resolve conflicts, and build confidence. It helps learners express themselves clearly, set boundaries effectively, and manage challenging situations with professionalism. These skills are invaluable for personal growth and enhancing workplace relationships, leading to better collaboration and career progression. 

Q. Who can benefit from this course?

The course is suitable for professionals across various industries, including managers, team leaders, customer service professionals, and entrepreneurs. It benefits anyone looking to improve their communication and conflict resolution skills while fostering stronger relationships in personal and professional settings. Whether in leadership or support roles, the course equips learners to navigate challenges confidently and effectively. 

Q. How does assertiveness differ from aggression or passivity?

Assertiveness involves expressing ideas and needs clearly and respectfully, balancing personal interests with consideration for others. Unlike aggression, it does not disregard others' perspectives, and unlike passivity, it does not sacrifice self-expression. This course teaches learners the distinction and helps them adopt an assertive approach in diverse situations. 

Q. How is this course practical for workplace challenges?

This course offers actionable strategies for handling workplace situations such as managing conflicts, setting boundaries, and communicating effectively. Learners will practice real-world scenarios to develop skills that enhance teamwork, foster collaboration, and boost their professional impact. It’s designed to address common challenges with practical, result-oriented techniques. 

Q. Will this course improve my confidence in communication?

Yes, this course builds confidence by teaching learners how to articulate their thoughts clearly and assertively. By practising boundary setting and conflict resolution, learners gain self-assurance in expressing their views effectively and professionally, even in challenging circumstances. 

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Resources

Access a wide range of free resources to support your learning journey. From blogs to news and podcasts, these valuable guides are available at no cost to help you succeed.

Course Schedule

£3495

Assertiveness Skills Training

14th June 2024

14th June 2024

(1 days)

DELIVERY METHOD

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DELIVERY METHOD

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DELIVERY METHOD

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£995

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Fri 8th Mar 2024

Fri 8th Mar 2024

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DELIVERY METHOD

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£995

Assertiveness Skills Training

Fri 12th Apr 2024

Fri 12th Apr 2024

Duration - 1 Days

DELIVERY METHOD

Virtual