Oracle CRM Training Course

Master Oracle CRM with our comprehensive training. Learn to optimise customer relationship management, enhance organisational efficiency, and deliver value effectively.

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Learning Options

Online self paced
Virtual
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Online Video-Based Learning
Flexible Schedule
Expert Trainers with Industry Experience
High Pass Rates
24/7 Personalised Support
Interactive Learning Materials

Live Online Classes
Expert Trainers with Industry Experience
Live Assessment and Feedback
Interactive Learning Materials
Networking Opportunities
High Pass Rates

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Overview

The Oracle CRM Training Course equips professionals with the skills to leverage Oracle’s powerful tools for managing customer relationships and streamlining business operations. This training aligns with industry standards and focuses on strategies that improve organisational efficiency, customer engagement, and overall business profitability.

Proficiency in Oracle CRM is crucial for professionals aiming to maximise value delivery by effectively managing customer interactions and sales processes. Marketing professionals, sales representatives, customer service managers, and business analysts will find this training particularly valuable. It empowers learners to align CRM strategies with organisational objectives and achieve measurable results.

This 1-day Oracle CRM Training Course by MPES is designed to provide learners with a hands-on understanding of Oracle CRM’s features, enabling them to optimise workflows, enhance team collaboration, and manage customer relationships effectively.

Course Objectives

To understand and apply Oracle CRM features effectively.
To analyse and optimise customer interactions and sales processes.
To manage CRM implementation and transitions efficiently.
To develop strategies for effective team collaboration and stakeholder engagement.
To enhance skills in data-driven decision-making and reporting.
To apply advanced sales and marketing automation techniques.
To lead successful CRM strategies and transformations.
To align CRM goals with organisational objectives.

After completing the course, learners will receive a certificate demonstrating their readiness to apply Oracle CRM practices in their organisations.

Average completion time

1 Month

with unlimited support

100% online

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Study At Your Own Pace

Course Includes

Course Details

Develop your understanding of essential financial, business and management accounting techniques with ACCA Applied Knowledge. You'll learn basic business and management principles and the skills required of an accountant working in business.

Entry Requirements

Professional Experience: Learners should have at least 1 year of experience in sales, marketing, or customer service to effectively apply the skills and strategies taught in this training.
Educational Background: While no specific educational qualifications are required, familiarity with CRM tools or marketing concepts is highly recommended.
Language Proficiency: A good command of English is required, as all course content, discussions, and assessments are conducted in English.

Learning Outcomes

CRM Knowledge: Develop an in-depth understanding of Oracle CRM’s features and functionalities.
Workflow Efficiency: Learn to streamline workflows and enhance team productivity.
Insightful Data Analysis: Utilise Oracle’s reporting tools to assess customer behaviour and evaluate business performance.
Integrated Strategies: Align sales and marketing strategies for cohesive and effective implementation.
Automation Expertise: Implement marketing and sales automation to save time and improve results.
Tailored Solutions: Customise CRM strategies to meet the unique needs of your organisation for maximum impact.
Customer Engagement Excellence: Boost customer satisfaction and loyalty through effective relationship management.
Recognised Certification: Gain a certificate that validates your expertise in Oracle CRM and enhances your professional credentials.

Target Audience

The Oracle CRM Training Course is designed for professionals looking to maximise the potential of their CRM systems, including:

IT Managers
Project Managers
Consultants
Data Analysts
Customer Success Managers
Product Managers
Operations Managers

Course content

Module 1: Introduction to Oracle CRM

Overview of CRM
Overview of Oracle CRM
Personal Preference Window
Password Policies
Personalisation
Account Settings

Module 2: Sales Techniques in Oracle CRM

Oracle CRM Sales Prospector on Demand

Module 3: Setting Up Users with the Oracle CRM

Oracle Sales Cloud
Creating Users

Module 4: Managing Users in the Oracle CRM

Managing Users

Module 5: Resources

Resources and Resources Manager
Locating a Resource

MPES Support That Helps You Succeed

At MPES, we offer comprehensive support to help you succeed in your studies. With expert guidance and valuable resources, we help you stay on track throughout your course.

MPES Learning offers dedicated support to help you succeed in Accounting and Finance courses.
Get expert guidance from tutors available online to assist with your studies.
Check your eligibility for exemptions with the relevant professional body before starting.
Our supportive team is here to offer study advice and support throughout your course.
Access a range of materials to help enhance your learning experience. These resources include practice exercises and additional reading to support your progress.

Career Growth Stories

MPES Learning offers globally recognised courses in accounting,

Arvy Pasanting

As a qualified accountant, studying with MPES has been very rewarding experience. Its team of passionate and dedicated mentors gave me the confidence and knowledge I needed to not just at excel in my current role as an auditor, but also inspired me to expand my horizons. I am very grateful of the support I was given where the skills I gained extended beyond just passing exams and learning about accounting principles - it allowed me to take on roles that benefit the wider community.

Arvy Pasanting

Audit Senior (incoming Reconciliations Manager)

David Ford

I was recommended MPES after searching for a way to pursue a career in the accounting profession, I have studied with them throughout my journey utilising both their “in class” and online learning opportunities that fit around the needs of my employer, I have found them to be consummate professionals delivering first class accounting courses with support always available.

David Ford

Accountant

Aaron Allcote

As a finance officer, MPES has been a huge help in understanding the process of recording and processing transactions from all different perspectives. The courses are very easy to follow, and the training they provide can be applied to real-life scenarios. The courses have been a huge help for me, and I would highly recommend them.

Aaron Allcote

Finance Officer

Bob Beaumont

I completed all of my ACA studies with MPES and I think you would struggle to find a better training provider anywhere in the British Isles. MPES' tutors are excellent both at delivering training and giving individualised feedback and coaching. the supporting materials and the out of class support are also great.

Bob Beaumont

Senior Accountant

George Evans

The Financial Risk Management Course at MPES was invaluable in deepening my understanding of risk assessment and mitigation strategies. The hands-on learning approach allowed me to apply new concepts directly to my work. I highly recommend it for professionals in finance.

George Evans

Risk Manager

James Robinson

As a financial consultant, I am always seeking ways to enhance my expertise. The Investment Analysis Course at MPES exceeded my expectations, offering practical skills and knowledge that I can apply immediately in my consulting work. It's an outstanding choice for professionals in finance.

James Robinson

Financial Consultant

Laura Bennett

The Corporate Finance Course I attended at MPES was transformative. The depth of knowledge shared by the instructors and the relevance of the topics covered have directly impacted on our financial strategy. I strongly endorse this program for anyone in a leadership position in finance.

Laura Bennett

Chief Financial Officer

Emma Johnson

The Financial Modeling and Valuation Course at MPES was incredibly insightful. The practical applications and real-world examples helped solidify my understanding of complex concepts. I highly recommend this course to anyone looking to enhance their financial acumen.

Emma Johnson

Financial Analyst

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Have Questions? We’ve Got You

If you have any questions, we’re here to help. Find the answers you need in the MPES detailed FAQ section.

Q. What is Oracle CRM Training?

Oracle CRM Training equips professionals with the knowledge and skills to optimise Oracle tools for managing customer relationships, automating workflows, and improving business outcomes.

Q. Who should take this training?

Customer service, sales, and marketing professionals, as well as business owners and team leaders, will benefit from this training to enhance CRM strategies and performance.

Q. What key skills will I learn from this training?

Learners will acquire advanced skills in CRM optimisation, automating sales and marketing processes, analysing data, and creating customer engagement strategies aligned with organisational goals.

Q. How long is the Oracle CRM Training?

The Oracle CRM Training Course is a focused 1-day course covering essential tools, techniques, and strategies for CRM excellence.

Q. How does this course support organisational growth?

The course equips professionals to enhance organisational growth by refining customer interactions, boosting operational efficiency, and embedding a data-driven approach to decision-making.

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Course Schedule

£2995