SalesForce Service Cloud Training

Master Salesforce Service Cloud with our expert-led training. Learn to optimise customer service management, enhance operational efficiency, and deliver exceptional customer experiences.

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Learning Options

Online self paced
Virtual
Onsite

Online Video-Based Learning
Flexible Schedule
Expert Trainers with Industry Experience
High Pass Rates
24/7 Personalised Support
Interactive Learning Materials

Overview

The Salesforce Service Cloud Training empowers professionals with the skills to utilise Salesforce’s advanced tools for managing customer service operations and delivering value-driven solutions. This training is aligned with industry standards and focuses on strategies to improve customer engagement, operational efficiency, and overall business performance.

Proficiency in Salesforce Service Cloud is vital for professionals seeking to optimise service delivery and exceed customer expectations. Customer service managers, support agents, business analysts, and service operation leaders will find this training particularly beneficial. It equips learners with the ability to align service strategies with organisational goals and deliver measurable improvements.

This 1-day Salesforce Service Cloud Training by MPES provides a comprehensive, hands-on understanding of Salesforce features, enabling learners to improve workflows, enhance collaboration, and deliver outstanding customer service.

Course Objectives

To understand and apply Salesforce Service Cloud features effectively.
To optimise customer service processes for maximum efficiency.
To develop strategies for superior team collaboration and service delivery.
To enhance skills in data analysis and performance reporting.
To utilise Salesforce tools for automated case management and resolution.
To align customer service strategies with broader organisational objectives.
To enhance customer satisfaction and loyalty through tailored solutions.

Upon completion, learners will receive a certificate demonstrating their expertise in Salesforce Service Cloud, ready to be applied within their organisations.

Average completion time

1 Month

with unlimited support

100% online

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Study At Your Own Pace

Course Includes

Course Details

Develop your understanding of essential financial, business and management accounting techniques with ACCA Applied Knowledge. You'll learn basic business and management principles and the skills required of an accountant working in business.

Entry Requirements

Professional Experience: Learners should have at least 1 year of experience in customer service, support operations, or business analysis to effectively apply the knowledge gained in this course.
Educational Background: No specific qualifications are required, but familiarity with CRM tools or customer service concepts is highly recommended.
Language Proficiency: A good command of English is required, as all course content, discussions, and assessments will be conducted in English.

Learning Outcomes

Service Excellence: Develop expertise in Salesforce Service Cloud features and functionalities.
Workflow Optimisation: Learn to streamline service workflows and improve team performance.
Customer-Centric Strategies: Enhance customer engagement and satisfaction through effective service management.
Data-Driven Decision-Making: Use Salesforce tools to analyse service performance and customer behaviour.
Automation Expertise: Implement case management automation for faster and more efficient resolutions.
Collaborative Efficiency: Strengthen team collaboration through shared tools and insights.
Professional Certification: Gain a certificate that validates your Salesforce Service Cloud expertise and strengthens your professional profile.

Target Audience

The Salesforce Service Cloud Training is designed for professionals seeking to maximise the potential of their service management systems, including:

Customer Service Managers
Support Agents
Business Analysts
CRM Administrators
Team Leaders
Business Owners
Service Operation Leaders

Course content

Module 1: Introduction to Salesforce Service Cloud

Salesforce Overview
Architecture
Environment
Sales Cloud
Service Cloud

Module 2: Salesforce Objects

What are Salesforce Objects?
Standard Objectives
Custom Objects
Schema Builder

Module 3: Data Security

Create a Role Hierarchy
Sharing Rules
Control Access Records

Module 4: Process Builder

Automating Business Processes
Exporting Data
Reports and Dashboards

Module 5: Visualforce

Visualforce Pages
Variables and Formulas
Standard Controllers
List Controllers
Using Forms

MPES Support That Helps You Succeed

At MPES, we offer comprehensive support to help you succeed in your studies. With expert guidance and valuable resources, we help you stay on track throughout your course.

MPES Learning offers dedicated support to help you succeed in Accounting and Finance courses.
Get expert guidance from tutors available online to assist with your studies.
Check your eligibility for exemptions with the relevant professional body before starting.
Our supportive team is here to offer study advice and support throughout your course.
Access a range of materials to help enhance your learning experience. These resources include practice exercises and additional reading to support your progress.

Career Growth Stories

Discover how MPES Learning transforms careers with real success stories.

George Evans

The Financial Risk Management Course at MPES was invaluable in deepening my understanding of risk assessment and mitigation strategies. The hands-on learning approach allowed me to apply new concepts directly to my work. I highly recommend it for professionals in finance.

George Evans

Risk Manager

James Robinson

As a financial consultant, I am always seeking ways to enhance my expertise. The Investment Analysis Course at MPES exceeded my expectations, offering practical skills and knowledge that I can apply immediately in my consulting work. It's an outstanding choice for professionals in finance.

James Robinson

Financial Consultant

Laura Bennett

The Corporate Finance Course I attended at MPES was transformative. The depth of knowledge shared by the instructors and the relevance of the topics covered have directly impacted on our financial strategy. I strongly endorse this program for anyone in a leadership position in finance.

Laura Bennett

Chief Financial Officer

Emma Johnson

The Financial Modeling and Valuation Course at MPES was incredibly insightful. The practical applications and real-world examples helped solidify my understanding of complex concepts. I highly recommend this course to anyone looking to enhance their financial acumen.

Emma Johnson

Financial Analyst

Arvy Pasanting

As a qualified accountant, studying at MPES has been a very rewarding experience. Its team of passionate and dedicated mentors gave me the confidence and knowledge I needed to not just excel at my current role as an auditor, but also inspired me to expand my horizons.

Arvy Pasanting

Audit Senior (incoming Reconciliations Manager)

David Ford

I was recommended MPES after searching for a way to pursue a career in the accounting profession, I have studied with them throughout my journey utilising both their “in class” and online learning opportunities that fit around the needs of my employer, I have found them to be consummate professionals delivering first class accounting courses with support always available.

David Ford

Accountant

Aaron Allcote

As a finance officer, MPES has been a huge help in understanding the process of recording and processing transactions from all different perspectives. The courses are very easy to follow, and the training they provide can be applied to real-life scenarios. The courses have been a huge help for me, and I would highly recommend them.

Aaron Allcote

Finance Officer

Bob Beaumont

I completed all of my ACA studies with MPES and I think you would struggle to find a better training provider anywhere in the British Isles. MPES' tutors are excellent both at delivering training and giving individualised feedback and coaching. the supporting materials and the out of class support are also great.

Bob Beaumont

Senior Accountant

George Evans

George Evans

Risk Manager

James Robinson

James Robinson

Financial Consultant

Laura Bennett

Laura Bennett

Chief Financial Officer

Emma Johnson

Emma Johnson

Financial Analyst

Arvy Pasanting

Arvy Pasanting

Audit Senior (incoming Reconciliations Manager)

David Ford

David Ford

Accountant

Aaron Allcote

Aaron Allcote

Finance Officer

Bob Beaumont

Bob Beaumont

Senior Accountant

Have Questions? We’ve Got You

If you have any questions, we’re here to help. Find the answers you need in the MPES detailed FAQ section.

Q. What is Salesforce Service Cloud Training?

Salesforce Service Cloud Training equips professionals with the skills to optimise Salesforce tools for customer service management, automation, and data-driven improvements.

Q. Who should take this training?

Customer service managers, support agents, business analysts, team leaders, and business owners will benefit from this training to enhance service strategies and customer satisfaction.

Q. What key skills will I learn from this training?

Learners will gain expertise in service workflow optimisation, automation, customer engagement strategies, and performance analysis.

Q. How long is the Salesforce Service Cloud Training?

This is a focused 1-day course covering essential tools, strategies, and techniques for customer service excellence.

Q. How does this course support organisational growth?

This training empowers professionals to deliver exceptional customer experiences, streamline service operations, and foster a culture of efficiency and innovation within organisations.

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