Learning Options

  • Online Video-Based Learning
  • Flexible Schedule
  • Expert Trainers with Industry Experience
  • High Pass Rates
  • 24/7 Personalised Support
  • Interactive Learning Materials
  • Live Online Classes
  • Expert Trainers with Industry Experience
  • Live Assessment and Feedback
  • Interactive Learning Materials
  • Networking Opportunities
  • High Pass Rates

Overview

The Salesforce Service Cloud Training empowers professionals with the skills to utilise Salesforce’s advanced tools for managing customer service operations and delivering value-driven solutions. This training is aligned with industry standards and focuses on strategies to improve customer engagement, operational efficiency, and overall business performance.

Proficiency in Salesforce Service Cloud is vital for professionals seeking to optimise service delivery and exceed customer expectations. Customer service managers, support agents, business analysts, and service operation leaders will find this training particularly beneficial. It equips learners with the ability to align service strategies with organisational goals and deliver measurable improvements.

This 1-day Salesforce Service Cloud Training by MPES provides a comprehensive, hands-on understanding of Salesforce features, enabling learners to improve workflows, enhance collaboration, and deliver outstanding customer service.
 

Course Objectives
 

  • To understand and apply Salesforce Service Cloud features effectively.
  • To optimise customer service processes for maximum efficiency.
  • To develop strategies for superior team collaboration and service delivery.
  • To enhance skills in data analysis and performance reporting.
  • To utilise Salesforce tools for automated case management and resolution.
  • To align customer service strategies with broader organisational objectives.
  • To enhance customer satisfaction and loyalty through tailored solutions.
     

Upon completion, learners will receive a certificate demonstrating their expertise in Salesforce Service Cloud, ready to be applied within their organisations.

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Average completion time

1 Month
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Course Includes

Course Details

Develop your understanding of essential financial, business and management accounting techniques with ACCA Applied Knowledge. You'll learn basic business and management principles and the skills required of an accountant working in business.

Entry Requirements

    • Professional Experience: Learners should have at least 1 year of experience in customer service, support operations, or business analysis to effectively apply the knowledge gained in this course. 

    • Educational Background: No specific qualifications are required, but familiarity with CRM tools or customer service concepts is highly recommended. 

    • Language Proficiency: A good command of English is required, as all course content, discussions, and assessments will be conducted in English. 

Learning Outcomes

    • Service Excellence: Develop expertise in Salesforce Service Cloud features and functionalities. 

    • Workflow Optimisation: Learn to streamline service workflows and improve team performance. 

    • Customer-Centric Strategies: Enhance customer engagement and satisfaction through effective service management. 

    • Data-Driven Decision-Making: Use Salesforce tools to analyse service performance and customer behaviour. 

    • Automation Expertise: Implement case management automation for faster and more efficient resolutions. 

    • Collaborative Efficiency: Strengthen team collaboration through shared tools and insights. 

    • Professional Certification: Gain a certificate that validates your Salesforce Service Cloud expertise and strengthens your professional profile. 

Target Audience


    The Salesforce Service Cloud Training is designed for professionals seeking to maximise the potential of their service management systems, including:

    • Customer Service Managers

    • Support Agents

    • Business Analysts

    • CRM Administrators

    • Team Leaders

    • Business Owners

    • Service Operation Leaders

Course content


    Module 1: Introduction to Salesforce Service Cloud

    • Salesforce Overview

    • Architecture

    • Environment

    • Sales Cloud

    • Service Cloud
       

    Module 2: Salesforce Objects

    • What are Salesforce Objects?

    • Standard Objectives

    • Custom Objects

    • Schema Builder
       

    Module 3: Data Security

    • Create a Role Hierarchy

    • Sharing Rules

    • Control Access Records
       

    Module 4: Process Builder

    • Automating Business Processes

    • Exporting Data

    • Reports and Dashboards
       

    Module 5: Visualforce

    • Visualforce Pages

    • Variables and Formulas

    • Standard Controllers

    • List Controllers

    • Using Forms

MPES Support That Helps You Succeed

At MPES, we offer comprehensive support to help you succeed in your studies. With expert guidance and valuable resources, we help you stay on track throughout your course.

  • MPES Learning offers dedicated support to help you succeed in Accounting and Finance courses.
  • Get expert guidance from tutors available online to assist with your studies.
  • Check your eligibility for exemptions with the relevant professional body before starting.
  • Our supportive team is here to offer study advice and support throughout your course.
  • Access a range of materials to help enhance your learning experience. These resources include practice exercises and additional reading to support your progress.

Career Growth Stories

MPES Learning offers globally recognised courses in accounting,

Need help with your ACCA course?

Our course advisors are here to help guide you and ensure that you choose the right course for you and your career journey.

Have Questions? We’ve Got You

If you have any questions, we’re here to help. Find the answers you need in the MPES detailed FAQ section.

Q. What is Salesforce Service Cloud Training?

Salesforce Service Cloud Training equips professionals with the skills to optimise Salesforce tools for customer service management, automation, and data-driven improvements.

Q. Who should take this training?

Customer service managers, support agents, business analysts, team leaders, and business owners will benefit from this training to enhance service strategies and customer satisfaction.

Q. What key skills will I learn from this training?

Learners will gain expertise in service workflow optimisation, automation, customer engagement strategies, and performance analysis.

Q. How long is the Salesforce Service Cloud Training?

This is a focused 1-day course covering essential tools, strategies, and techniques for customer service excellence.

Q. How does this course support organisational growth?

 This training empowers professionals to deliver exceptional customer experiences, streamline service operations, and foster a culture of efficiency and innovation within organisations.

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Resources

Access a wide range of free resources to support your learning journey. From blogs to news and podcasts, these valuable guides are available at no cost to help you succeed.

Course Schedule

£2995

SalesForce Service Cloud Training

15th January 2024

15th January 2024

(1 days)

DELIVERY METHOD

Classroom

£2995

SalesForce Service Cloud Training

18th March 2024

18th March 2024

(1 days)

DELIVERY METHOD

Classroom

£2995

SalesForce Service Cloud Training

20th May 2024

20th May 2024

(1 days)

DELIVERY METHOD

Classroom

£2995

SalesForce Service Cloud Training

19th July 2024

19th July 2024

(1 days)

DELIVERY METHOD

Classroom

Course Schedule

£1295

SalesForce Service Cloud Training

Thu 7th Mar 2024

Thu 7th Mar 2024

Duration - 1 Days

DELIVERY METHOD

Virtual

£1295

SalesForce Service Cloud Training

Thu 13th Jun 2024

Thu 13th Jun 2024

Duration - 1 Days

DELIVERY METHOD

Virtual

£1295

SalesForce Service Cloud Training

Thu 3rd Oct 2024

Thu 3rd Oct 2024

Duration - 1 Days

DELIVERY METHOD

Virtual

£1295

SalesForce Service Cloud Training

Thu 12th Dec 2024

Thu 12th Dec 2024

Duration - 1 Days

DELIVERY METHOD

Virtual