Employee Relations Training

• Educational Background: There are no specific educational requirements for this course.
• Language Proficiency: Learners should have a good command of English, as all course materials, assessments, and discussions are conducted in English.
• Interest in Employee Relations: This course is ideal for individuals with a keen interest in Employee Relations.

• Conflict Resolution Skills: Learners will develop practical strategies to effectively manage and resolve workplace conflicts, fostering better communication and collaboration.
• Effective Communication: Learners will enhance their communication skills, enabling them to address issues diplomatically and build positive relationships across teams.
• Managing Difficult Conversations: Learners will gain techniques to handle challenging conversations with employees or colleagues, ensuring outcomes that maintain workplace harmony.
• Fostering Positive Workplace Culture: Learners will learn how to create and sustain a supportive environment, improving team morale, performance, and overall productivity.

This course is designed for professionals looking to enhance their employee relations skills, improve team dynamics, and foster a positive work culture:

• HR Managers
• Team Leaders
• Line Managers
• Employee Relations Specialists
• Business Owners
• Operations Managers
• Department Heads

Module 1: Introduction to Employee Relations

• Overview of Employee Relations
• Importance of Positive Employee Relations
• Key Concepts and Definitions
• Historical Context and Evolution
   

Module 2: Legal Aspects of Employee Relations

• Employment Law Basics
• Employee Rights and Employer Responsibilities
• Anti-Discrimination Laws
• Labor Relations and Collective Bargaining
• Handling Legal Disputes and Compliance Issues
   

Module 3: Communication Skills for Effective Employee Relations

• Principles of Effective Communication
• Active Listening Techniques
• Conflict Resolution and Mediation
• Building Trust and Transparency
• Communication Channels and Strategies
   

Module 4: Managing Employee Performance

• Setting Clear Expectations and Goals
• Providing Constructive Feedback
• Conducting Performance Appraisals
• Addressing Performance Issues
• Recognising and Rewarding Employee Contributions
   

Module 5: Employee Engagement and Motivation

• Understanding Employee Engagement
• Strategies to Boost Engagement
• Creating a Positive Work Environment
• Employee Recognition Programmes
• Motivation Theories and Practices
   

Module 6: Handling Grievances and Disciplinary Actions

• Grievance Handling Procedures
• Investigating Employee Complaints
• Disciplinary Action Guidelines
• Progressive Discipline Process
• Documentation and Record-Keeping
   

Module 7: Promoting Diversity and Inclusion

• Understanding Diversity and Inclusion
• Benefits of a Diverse Workforce
• Implementing Inclusive Policies
• Training for Diversity Awareness
• Measuring Diversity and Inclusion Outcomes