Learning Options
- Online Video-Based Learning
- Flexible Schedule
- Expert Trainers with Industry Experience
- High Pass Rates
- 24/7 Personalised Support
- Interactive Learning Materials
Overview
The ISO 20000 Internal Auditor Training Course is a comprehensive programme designed to empower professionals with the essential knowledge and skills needed to conduct internal audits aligned with ISO 20000 standards. The course delves into the principles of IT Service Management Systems (ITSM) and provides practical tools to evaluate and improve organisational processes effectively. By understanding the requirements of ISO 20000, learners will gain the capability to audit ITSM practices, ensuring compliance and driving efficiency within their organisations.
In today’s digital landscape, where IT services form the backbone of business operations, maintaining high standards and adhering to international best practices is critical. This course enables participants to identify gaps, recommend actionable improvements, and enhance the quality of IT service delivery. It offers insights into key areas such as audit planning, conducting audits, reporting findings, and following up on corrective actions, ensuring a holistic understanding of the auditing process.
This 2 -day intensive training combines expert-led sessions, engaging practical exercises, and real-world case studies to ensure learners acquire a hands-on approach to internal auditing. Participants will gain the confidence and expertise needed to assess ITSM compliance and foster continuous improvement. Whether you are an IT professional, service manager, or aspiring auditor, this course is tailored to provide actionable knowledge and career-enhancing skills.
Course Objectives:
- Understand the principles and requirements of ISO 20000 standards
- Learn the internal auditing process for IT Service Management Systems (ITSM)
- Develop skills to assess organisational compliance with ISO 20000 requirements
- Gain expertise in preparing and conducting internal audits
- Identify non-conformities and recommend corrective actions
- Drive continual improvement within IT service management practices
- Enhance career prospects in IT service management and auditing
Average completion time
2 Monthwith unlimited support
100% onlineStart anytime
Study At Your Own PaceCourse Includes
Course Details
Develop your understanding of essential financial, business and management accounting techniques with ACCA Applied Knowledge. You'll learn basic business and management principles and the skills required of an accountant working in business.
Entry Requirements
- A basic understanding of IT Service Management Systems or ITSM principles is recommended.
- No prior auditing experience is required, although familiarity with ISO standards is beneficial.
- Proficiency in English is necessary, as the course material and discussions are conducted in English
MPES Support That Helps You Succeed
At MPES, we offer comprehensive support to help you succeed in your studies. With expert guidance and valuable resources, we help you stay on track throughout your course.
- MPES Learning offers dedicated support to help you succeed in Accounting and Finance courses.
- Get expert guidance from tutors available online to assist with your studies.
- Check your eligibility for exemptions with the relevant professional body before starting.
- Our supportive team is here to offer study advice and support throughout your course.
- Access a range of materials to help enhance your learning experience. These resources include practice exercises and additional reading to support your progress.
Career Growth Stories
Discover how MPES Learning transforms careers with real success stories.

George Evans
The Financial Risk Management Course at MPES was invaluable in deepening my understanding of risk assessment and mitigation strategies. The hands-on learning approach allowed me to apply new concepts directly to my work. I highly recommend it for professionals in finance.
George Evans
James Robinson
As a financial consultant, I am always seeking ways to enhance my expertise. The Investment Analysis Course at MPES exceeded my expectations, offering practical skills and knowledge that I can apply immediately in my consulting work. It's an outstanding choice for professionals in finance.
James Robinson
Laura Bennett
The Corporate Finance Course I attended at MPES was transformative. The depth of knowledge shared by the instructors and the relevance of the topics covered have directly impacted on our financial strategy. I strongly endorse this program for anyone in a leadership position in finance.
Laura Bennett
Emma Johnson
The Financial Modeling and Valuation Course at MPES was incredibly insightful. The practical applications and real-world examples helped solidify my understanding of complex concepts. I highly recommend this course to anyone looking to enhance their financial acumen.
Emma Johnson
Arvy Pasanting
As a qualified accountant, studying at MPES has been a very rewarding experience. Its team of passionate and dedicated mentors gave me the confidence and knowledge I needed to not just excel at my current role as an auditor, but also inspired me to expand my horizons.
Arvy Pasanting
David Ford
I was recommended MPES after searching for a way to pursue a career in the accounting profession, I have studied with them throughout my journey utilising both their “in class” and online learning opportunities that fit around the needs of my employer, I have found them to be consummate professionals delivering first class accounting courses with support always available.
David Ford
Aaron Allcote
As a finance officer, MPES has been a huge help in understanding the process of recording and processing transactions from all different perspectives. The courses are very easy to follow, and the training they provide can be applied to real-life scenarios. The courses have been a huge help for me, and I would highly recommend them.
Aaron Allcote
Bob Beaumont
I completed all of my ACA studies with MPES and I think you would struggle to find a better training provider anywhere in the British Isles. MPES' tutors are excellent both at delivering training and giving individualised feedback and coaching. the supporting materials and the out of class support are also great.
Bob Beaumont
George Evans
The Financial Risk Management Course at MPES was invaluable in deepening my understanding of risk assessment and mitigation strategies. The hands-on learning approach allowed me to apply new concepts directly to my work. I highly recommend it for professionals in finance.
George Evans
James Robinson
As a financial consultant, I am always seeking ways to enhance my expertise. The Investment Analysis Course at MPES exceeded my expectations, offering practical skills and knowledge that I can apply immediately in my consulting work. It's an outstanding choice for professionals in finance.
James Robinson
Laura Bennett
The Corporate Finance Course I attended at MPES was transformative. The depth of knowledge shared by the instructors and the relevance of the topics covered have directly impacted on our financial strategy. I strongly endorse this program for anyone in a leadership position in finance.
Laura Bennett
Emma Johnson
The Financial Modeling and Valuation Course at MPES was incredibly insightful. The practical applications and real-world examples helped solidify my understanding of complex concepts. I highly recommend this course to anyone looking to enhance their financial acumen.
Emma Johnson
Arvy Pasanting
As a qualified accountant, studying at MPES has been a very rewarding experience. Its team of passionate and dedicated mentors gave me the confidence and knowledge I needed to not just excel at my current role as an auditor, but also inspired me to expand my horizons.
Arvy Pasanting
David Ford
I was recommended MPES after searching for a way to pursue a career in the accounting profession, I have studied with them throughout my journey utilising both their “in class” and online learning opportunities that fit around the needs of my employer, I have found them to be consummate professionals delivering first class accounting courses with support always available.
David Ford
Aaron Allcote
As a finance officer, MPES has been a huge help in understanding the process of recording and processing transactions from all different perspectives. The courses are very easy to follow, and the training they provide can be applied to real-life scenarios. The courses have been a huge help for me, and I would highly recommend them.
Aaron Allcote
Bob Beaumont
I completed all of my ACA studies with MPES and I think you would struggle to find a better training provider anywhere in the British Isles. MPES' tutors are excellent both at delivering training and giving individualised feedback and coaching. the supporting materials and the out of class support are also great.
Bob BeaumontHave Questions? We’ve Got You
If you have any questions, we’re here to help. Find the answers you need in the MPES detailed FAQ section.
Q. Do I need prior experience in auditing to attend this course?
No prior auditing experience is required. This
course covers fundamental principles and skills needed to perform internal
audits effectively.
Q. What will I gain from this course?
You will gain the skills to conduct ISO 20000
internal audits, enhance IT service management practices, and improve
compliance and efficiency within your organisation.
Q. Is this course suitable for beginners?
Yes, this course is suitable for individuals
new to auditing as well as professionals aiming to enhance their existing
knowledge and skills.
Q. Will I receive a certification after completing the course?
Yes, learners will receive a course completion
certificate.
Q. How is this course delivered?
The course includes interactive lectures,
practical exercises, and case studies to ensure a comprehensive understanding
of the subject matter.
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Resources
Access a wide range of free resources to support your learning journey. From blogs to news and podcasts, these valuable guides are available at no cost to help you succeed.

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