Learning Options

  • Online Video-Based Learning
  • Flexible Schedule
  • Expert Trainers with Industry Experience
  • High Pass Rates
  • 24/7 Personalised Support
  • Interactive Learning Materials

Overview

The ISO 20000 Internal Auditor Training Course is a comprehensive programme designed to empower professionals with the essential knowledge and skills needed to conduct internal audits aligned with ISO 20000 standards. The course delves into the principles of IT Service Management Systems (ITSM) and provides practical tools to evaluate and improve organisational processes effectively. By understanding the requirements of ISO 20000, learners will gain the capability to audit ITSM practices, ensuring compliance and driving efficiency within their organisations.

In today’s digital landscape, where IT services form the backbone of business operations, maintaining high standards and adhering to international best practices is critical. This course enables participants to identify gaps, recommend actionable improvements, and enhance the quality of IT service delivery. It offers insights into key areas such as audit planning, conducting audits, reporting findings, and following up on corrective actions, ensuring a holistic understanding of the auditing process.

This 2 -day intensive training combines expert-led sessions, engaging practical exercises, and real-world case studies to ensure learners acquire a hands-on approach to internal auditing. Participants will gain the confidence and expertise needed to assess ITSM compliance and foster continuous improvement. Whether you are an IT professional, service manager, or aspiring auditor, this course is tailored to provide actionable knowledge and career-enhancing skills.
 

Course Objectives:
 

  • Understand the principles and requirements of ISO 20000 standards
  • Learn the internal auditing process for IT Service Management Systems (ITSM)
  • Develop skills to assess organisational compliance with ISO 20000 requirements
  • Gain expertise in preparing and conducting internal audits
  • Identify non-conformities and recommend corrective actions
  • Drive continual improvement within IT service management practices
  • Enhance career prospects in IT service management and auditing

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Average completion time

2 Month
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Course Includes

Course Details

Develop your understanding of essential financial, business and management accounting techniques with ACCA Applied Knowledge. You'll learn basic business and management principles and the skills required of an accountant working in business.

Entry Requirements

    • A basic understanding of IT Service Management Systems or ITSM principles is recommended.
    • No prior auditing experience is required, although familiarity with ISO standards is beneficial.
    • Proficiency in English is necessary, as the course material and discussions are conducted in English

MPES Support That Helps You Succeed

At MPES, we offer comprehensive support to help you succeed in your studies. With expert guidance and valuable resources, we help you stay on track throughout your course.

  • MPES Learning offers dedicated support to help you succeed in Accounting and Finance courses.
  • Get expert guidance from tutors available online to assist with your studies.
  • Check your eligibility for exemptions with the relevant professional body before starting.
  • Our supportive team is here to offer study advice and support throughout your course.
  • Access a range of materials to help enhance your learning experience. These resources include practice exercises and additional reading to support your progress.

Career Growth Stories

Discover how MPES Learning transforms careers with real success stories.

Have Questions? We’ve Got You

If you have any questions, we’re here to help. Find the answers you need in the MPES detailed FAQ section.

Q. Do I need prior experience in auditing to attend this course?

No prior auditing experience is required. This course covers fundamental principles and skills needed to perform internal audits effectively.

Q. What will I gain from this course?

You will gain the skills to conduct ISO 20000 internal audits, enhance IT service management practices, and improve compliance and efficiency within your organisation.

Q. Is this course suitable for beginners?

Yes, this course is suitable for individuals new to auditing as well as professionals aiming to enhance their existing knowledge and skills.

Q. Will I receive a certification after completing the course?

Yes, learners will receive a course completion certificate.

Q. How is this course delivered?

The course includes interactive lectures, practical exercises, and case studies to ensure a comprehensive understanding of the subject matter.

Related Courses

Explore additional courses designed to complement your learning journey and enhance your professional skills. Expand your knowledge with these expertly curated options tailored to your career goals.

ISO 20000 Foundation Course Go To Course blue-arrow
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Resources

Access a wide range of free resources to support your learning journey. From blogs to news and podcasts, these valuable guides are available at no cost to help you succeed.

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