ITIL® 4 Foundation Bridge Training

• Professional Background: While prior ITIL® v3 Foundation certification is recommended, it is not mandatory. A foundational understanding of IT service management will enhance the learning experience. 

• Language Proficiency: Delegates must have a strong command of English, as all course content, discussions, and assessments are delivered in English. 

• Interest in IT Service Management: The course is ideal for professionals seeking to upgrade their ITIL® knowledge, stay relevant in the industry, and align with contemporary IT service management practices. 

• Understand ITIL® 4 Core Concepts: Gain insights into the foundational principles and practices of ITIL® 4, enabling you to align IT services with modern business needs effectively. 

• Adapt to Service Value Systems (SVS): Learn how to apply the Service Value System to create, deliver, and improve services in a value-driven approach. 

• Transition from ITIL® v3 to ITIL® 4: Bridge the gap between ITIL® v3 and ITIL® 4, understanding the key differences and how to integrate new concepts seamlessly. 

• Enhance Decision-Making with ITIL® Practices: Master the updated ITIL® practices to optimise service management, ensure stakeholder satisfaction, and drive continual improvement. 

The ITIL® 4 Foundation Bridge Training is designed for IT professionals seeking to update their ITIL® expertise and align with the latest framework. Below are the individuals who can benefit from this course: 

• IT Service Managers 

• IT Project Managers 

• Service Desk Managers 

• IT Consultants 

• IT Team Leaders 

• Network Administrators 

• Systems Engineers 

• Support Analysts 

• Business Process Owners 

Module 1: Introduction 

• IT Service Management in the Modern World 

• About ITIL® 4 

• Structure of ITIL® 4 
   

Module 2: Key Concepts of Service Management 

• Organisations 

• Service Providers 

• Service Consumers 

• IT Service Management 

• Value and Value Co-Creation 

• Value: Customer, Outcomes, Costs, and Risks 

• Service Offerings 

• Service Relationships 

• Service Relationships Model 
   

Module 3: Four Dimensions of Service Management 

• Four Dimensions Model 

• Organisation and People 

• Information and Technology 

• Partners and Suppliers 

• Value Streams and Processes 
   

Module 4: ITIL® Service Value System (SVS) 

• Service Value System (SVS) 
   

Module 5: Seven Guiding Principles 

• Guiding Principles 

• Focus on the value 

• Start Where You Are 

• Progress Iteratively with Feedback 

• Collaborate and Promote Visibility 

• Think and Work Holistically 

• Keep It Simple and Practical 

• Optimise and Automate 

• Interaction Between Principles 
   

Module 6: Service Value Chain 

• Value Chain Activities 

• Plan 

• Improve 

• Engage 

• Design and Transition 

• Obtain or Build 

• Deliver and Support 
   

Module 7: Management Practices 

• General Management Practices 

• Service Management Practices 

• Technical Management Practices 
   

Module 8: General Management Practices 

• Continual Improvement 

• Information Security Management 

• Relationship Management 

• Supplier Management 
   

Module 9: Service Management Practices 

• Change Control 

• Incident Management 

• Define IT Asset Management 

• Monitoring and Event Management 

• Problem Management 

• Release Management 

• Service Configuration Management 

• Service Desk 

• Service Level Management 

• Service Request Management 
   

Module 10: Technical Management Practices 

• Deployment Management