ITIL® 4 Leader: Digital and IT Strategy Certification

• Educational Background: Learners must hold ITIL®4 Foundation Certificate before registering for this course. 

• Language Proficiency: Learners should have a good command of English, as all course materials, assessments, and discussions are conducted in English.  

• Interest in Digital Transformation: This course is ideal for individuals with a keen interest in learning and transforming an organisation’s digital landscape. 

• Align IT and Business Strategy: Learners will develop the skills to integrate IT strategy with business goals, ensuring digital initiatives create business value. 

• Drive Digital Transformation: Learners will gain expertise in leading digital transformation projects, enabling organisations to adapt to evolving technological landscapes and market demands. 

• Enhance Leadership and Decision-Making: Learners will refine their leadership capabilities to make strategic decisions that drive IT-driven innovation and business growth. 

• Manage Strategic IT Challenges: Learners will acquire tools to identify and address strategic IT challenges, aligning resources and solutions with organisational objectives. 

This course is ideal for senior IT professionals, managers, and business leaders who aim to enhance their strategic skills and drive digital transformation within their organisations. 

• IT Managers 

• Digital Transformation Leaders 

• CIOs (Chief Information Officers) 

• IT Consultants 

• Business Strategy Managers 

• Senior Project Managers 

• IT Operations Managers 

Module 1: Introduction to ITIL®4: Digital and IT Strategy (DITS) 

• About ITIL®4: DITS 

• IT Service Management in the Modern World 

• Continual Improvement Model 

• ITIL Practices that Interact with ITIL®4: DITS 

• Digital and IT Strategy Context 

• Governance and Management Shift from Traditional to Digital Organisations 

• Accelerated Innovation Has Brought Greater Urgency to Business Change 

• Traditional Vs Continual Innovation Cycle 

• What Happens When Innovation Accelerates?
   

Module 2: What is Digital and IT Strategy? 

• Digital, Information, Operational, and Communications Technology 

• Information Technology (IT) 

• Operational Technology (OT) 

• Communication Technology (CT) 

• Digital Organisation 

• Digitisation 

• Digital Transformation 

• Products and Services 

• Wardley’s Strategy Cycle 

• Situational Awareness Vs Action 

• Tiers of Strategy 

• Traditional Perspective of Business, Digital, and IT Strategy 

• Business Strategy 

• Digital Strategy 

• Revised Perspective of Business, Digital, and IT Strategy 

• IT Strategy 

• Business Models 

• Role of Business Models 

• Business Models and Strategy 

• Business Model Canvas 

• Adapted Company Design Template 

• Operating Models 

• Operating Model Canvas 

• Strategy and the Service Value System 

• Opportunity and Demand 

• Opportunity 

• Demand  

• Value 

• Governance 

• Guiding Principles 

• ITIL® 7 Guiding Principles 

• Continual Improvement 

• Practices
   

Module 3: Strategy Journey 

• What is Strategy Journey?
   

Module 4: Introduction to Vision 

• What is the Vision? 

• Digital Disruption 

• Three Levels of Digital Disruption 

• Ecosystem Disruption 

• Industry Disruption 

• Market Disruption 

• Organisational Disruption 

• Being a Disruptor or Responding to Disruption 

• Deciding on a Balanced Strategic Focus 

• Customer/Market Relevance 

• Operational Excellence 

• Internal and External Focus 

• A Balanced Approach 

• ITIL®4 DITS Assignment 2* 

• Positioning Tools for Digital Transformation 

• Maturity Models 

• Four Types of Digital Mastery 

• Maturity Models 

• Limits of Maturity Models 

• Digital Positioning and Sense Making 

• Digital positioning Assessment Framework 

• Digital Positioning and Sense Making 

• Positioning Assessment Framework Focused on Business, Operational, Cultural and Experience Transformation 

• Positioning Assessment Framework Focused on Physical and Digital Presence, and Use of Emerging and Standard Technology 

• ITIL®4 DITS Assignment 1* 

• Creating a Vision 

• What is a Vision? 

• Confirming the Scope of the Vision 

• Defining the Vision 

• Environmental Analysis 

• Context of Strategy Applied to the Four Dimensions of Service Management and PESTLE 

• External Analysis 

• Tools for External Environment Analysis 

• Internal Analysis (The Four Dimensions of SM) 

• Interactions Between the Organisation and its Environment 

• Four Dimensions and Their Influence on Digital Strategy 

• Tools for Internal Environmental Analysis 

• Interactions Between the Organisation and its Environment 

• Using the Results of Environmental Analysis 

• Digital Readiness Assessment 

• Evaluating Current Organisational Capabilities 

• Gap Analysis 

• Output 

• Risks and Challenges of Digital Readiness Assessment
   

Module 5: Strategy Planning 

• Strategy Cycles and Planning Horizons 

• Strategy Cycles 

• Strategy Structure and Content 

• Strategy Consists of Many Artefacts 

• Elements of a Strategy Document 

• Oversight and Controls 

• Financial Aspects of Digital and IT Strategy 

• Funding Projects, Products, and Services 

• Balancing the Cost of Innovation and Operation 

• Full Cost Recovery Model 

• Financial Policies 

• Operational Vs Capital Expenditure 

• Funding Mix 

• Planning for Growth 

• Tax-Based Strategies 

• Charging Models 

• Examples of Common Digital Charging Models 

• Using Business Models for Strategy Planning 

• Barrett Model
   

Module 6: Strategic Approaches for Digital Organisations 

• Strategic Approaches for Digital Organisations 

• Key Focus Areas for Digital Organisations 

• Strategic Approaches for Customer/Market Relevance 

• Customer Journeys 

• Omnichannel Delivery and Support 

• Seamless User Journey with Omnichannel Management 

• Context-Sensitive Delivery and Support 

• Customer Analytics 

• Customer 360° Approach 

• Staying Relevant: Evaluating and Responding to Customer Feedback 

• Strategic Approaches for Operational Excellence 

• Continual Improvement as the Basis for Strategy 

• Automation 

• Description of the Three Levels of Automation 

• Service Optimisation 

• Technology Modernisation 

• Sourcing Strategies 

• Workforce Strategies 

• Employee 360 Approach
   

Module 7: Strategy Discussion and Approval 

• Portfolio Optimisation 

• An Organisation’s Portfolios Enable a Return on Investment 

• Business Cases, Portfolio, and Strategy 

• Business Cases for Strategy 

• Costs 

• Risks 

• Returns and Benefits 

• Opportunity Costs 

• Communicating the Business Case 

• Intended Audience 

• Timing 

• Format
   

Module 8: Take Action 

• How Strategies Are Implemented? 

• Kotter’s Eight-Step Process 

• Satir Change Model 

• Large-Scale Transformation 

• Mergers and Acquisitions 

• Individual Changes 

• ITIL®4 DITS Assignment 3* 

• Typical Activities of a Digital Transformation training 

• Scenario 1: Building Capabilities to Become a Digital Organisation 

• Scenario 2: Conducting a Single Digital Transformation Initiative
   

Module 9: Did We Get There? 

• Key Facts About Measurement 

• Types of Metric 

• Lagging and Leading Metrics 

• Outside-In and Inside-Out Metrics 

• Metrics and Indicators 

• Cascading and Linking Measurement 

• Objectives and Key Results 

• Measuring Strategy 

• Measuring the Progress 

• Measuring the Relevance 

• Instrumenting Strategy 

• Operational Reports and Dashboards 

• Analytical Reports 

• Operational Vs Analytical Reports 

• Strategy Review
   

Module 10: How do we Keep the Momentum Going? 

• Long Term Momentum – Ensuring Organisational Viability 

• VUCA 

• Digital Transformation 

• Service Economy 

• Ensuring the Viability of Digital Organisations 

• ITIL®4 DITS Assignment 4* 

• Key Behaviour Patterns and Organisational Characteristics 

• Short-Term Momentum: Parallel Operation 

• Parallel Operating Models (POMs) 

• Cannibalism 

• Erosion 

• Concurrence 

• Synergism 

• Ineffective Operating Models 

• Pace of Transition from the Old Model to a Digital Model 

• Role of Continual Improvement in Parallel Operating Models
   

Module 11: Digital Leadership 

• Digital Mind-Set 

• Relationship Management 

• Education and Learning 

• Self-Education 

• Evaluating Emerging Technology and Industry Trends 

• Agile Management Techniques 

• Defining and Using Strategic Metrics 

• Orchestrating Diverse Environments 

• Operationalising Strategy 

• Business and Technology Management Skills
   

Module 12: Managing Innovation and Emerging Technologies 

• Definition 

• Managing Innovation as a Strategic Capability 

• Managing Innovation as a mindset and Culture 

• Achieving a Balanced Approach to Innovation 

• Formal Approach to Innovation Management 

• Organising Innovation Management 

• Activities in Managing Innovation 

• Generating New Ideas 

• Filtering Ideas 

• Incubating Ideas 

• Evaluating Ideas 

• Selecting Ideas 

• Identify and Charter a Team to Build and Test the Innovation 

• Developing Prototypes 

• Design, Develop, and Testing 

• Building a Culture that Supports Innovation 

• Approaches to Innovation 

• Evaluating and Adopting Emerging Technology 

• Stages of Technology Adoption 

• Emerging Technology in Context
   

Module 13: Managing Strategic Risk 

• Definitions 

• Risk Management in Digital Organisations 

• Organising Risk Management 

• Risk Identification 

• Risk Identification – DICE 

• Disruption Risks 

• Innovation Risks 

• Cybersecurity Risks 

• Engagement Risks 

• Qualitative Risk Analysis 

• Risk Matrix 

• Matrix Example for Qualitative Risk Analysis 

• Scenario-Based Analysis 

• Quantitative Risk Analysis 

• Risk Triggers 

• Risk Posture: Balancing Risk and Rewards of Digital Technology 

• Risk Attitude 

• Risk Treatment 

• Achieving a Risk-Informed Mind-set or Culture