ITIL® 4 Practitioner: Service Configuration Management Training

The ITIL® 4 Practitioner: Service Configuration Management Training provides learners with essential skills to manage IT services' configuration and improve service delivery through effective configuration management practices.

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Overview

Service configuration management is critical for maintaining accurate information about IT services. This course equips learners with practical knowledge to improve configuration management practices, ensuring optimal service performance and minimising disruptions in dynamic IT environments. It enhances operational efficiency and supports effective decision-making within organisations.

This course is ideal for IT Professionals, Service Managers, and those seeking to specialise in ITIL practices. It helps learners advance in their careers by building expertise in managing service configurations effectively, a crucial skill in today’s technology-driven industries.

This 1 Day course provided by MPES offers a structured approach to mastering service configuration management. By enrolling, learners gain insights into ITIL 4 principles, enhance their ability to maintain accurate service data, and improve organisational IT service delivery. It ensures learners are well-prepared to excel in their roles.

Course Objectives:

Understand the fundamentals of service configuration management
Learn to identify and control configuration items
Master the ITIL 4 principles related to service configuration
Enhance service visibility and control through accurate data
Build practical skills for effective configuration audits
Improve decision-making with updated configuration information
Strengthen IT service management practices

By completing this course, learners will be able to manage service configurations effectively, ensuring improved service reliability, better resource management, and enhanced IT service delivery, contributing to organisational success.

Average completion time

1 Month

with unlimited support

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Course Includes

Course Details

Develop your understanding of essential financial, business and management accounting techniques with ACCA Applied Knowledge. You'll learn basic business and management principles and the skills required of an accountant working in business.

Entry Requirements

Educational Background: There are no specific educational requirements for this course.
Language Proficiency: Learners should have a good command of English, as all course materials, assessments, and discussions are conducted in English.
Interest in IT Services: This course is ideal for individuals with a keen interest in learning about IT Services Configuration and Management.

Learning Outcomes

Enhanced Service Reliability: Gain the ability to maintain accurate configuration data, ensuring consistent and reliable IT service performance.
Improved Decision-Making: Utilise updated configuration information to make informed decisions that align with organisational goals and IT service strategies.
Effective Configuration Audits: Develop skills to perform thorough configuration audits, ensuring compliance and identifying areas for improvement in service management.
Strengthened IT Operations: Apply ITIL® 4 principles to streamline IT operations, improving efficiency and minimising disruptions in service delivery.

Target Audience

This course is designed for IT professionals seeking to enhance their skills in managing service configurations for improved operational efficiency.

IT Service Managers
Configuration Managers
IT Operations Managers
Service Desk Professionals
Systems Administrators
IT Consultants
Project Managers

Course content

Module 1: Key Concepts of the Practice

Purpose of the Practice
PSFs and Key Metrics of the Practice
Key Terms and Concepts
- Configuration Item (CI)
- Service Configuration Model
- CI Lifecycle Model
- Configuration Management System
- Configuration Management Database
- Baseline Configuration
- Configuration Verification
- Configuration Inventory
- Configuration Audit

Module 2: Processes of the Practice

Inputs and Outputs of the Processes
Key Activities of the Processes
Integrate the Practice in the Organisation’s Value Streams

Module 3: Roles and Competences of the Practice

Responsibilities of the Key Roles of the Practice
- Configuration Manager
- Configuration Coordinator
- Configuration Librarian
- Resource Owner/Custodian
Position the Practice in the Organisational Structure

Module 4: How Information and Technology Support and Enable Practice?

Explain the Tools Application
Apply the Recommendations on Automation

Module 5: Role of Partners and Suppliers in the Practice

Dependencies of the Practice on Third Parties
How Partners and Suppliers Can Support Practice?

Module 6: How the ITIL Capability Model Can Be Used to Develop the Practice

How Capability Criteria Support the Practice Capability Development?

Module 7: Recommendations for the Practice Success

How ITIL Guiding Principles Support Successful Service Configuration Management?

MPES Support That Helps You Succeed

At MPES, we offer comprehensive support to help you succeed in your studies. With expert guidance and valuable resources, we help you stay on track throughout your course.

MPES Learning offers dedicated support to help you succeed in Accounting and Finance courses.
Get expert guidance from tutors available online to assist with your studies.
Check your eligibility for exemptions with the relevant professional body before starting.
Our supportive team is here to offer study advice and support throughout your course.
Access a range of materials to help enhance your learning experience. These resources include practice exercises and additional reading to support your progress.

Career Growth Stories

MPES Learning offers globally recognised courses in accounting,

Arvy Pasanting

As a qualified accountant, studying with MPES has been very rewarding experience. Its team of passionate and dedicated mentors gave me the confidence and knowledge I needed to not just at excel in my current role as an auditor, but also inspired me to expand my horizons. I am very grateful of the support I was given where the skills I gained extended beyond just passing exams and learning about accounting principles - it allowed me to take on roles that benefit the wider community.

Arvy Pasanting

Audit Senior (incoming Reconciliations Manager)

David Ford

I was recommended MPES after searching for a way to pursue a career in the accounting profession, I have studied with them throughout my journey utilising both their “in class” and online learning opportunities that fit around the needs of my employer, I have found them to be consummate professionals delivering first class accounting courses with support always available.

David Ford

Accountant

Aaron Allcote

As a finance officer, MPES has been a huge help in understanding the process of recording and processing transactions from all different perspectives. The courses are very easy to follow, and the training they provide can be applied to real-life scenarios. The courses have been a huge help for me, and I would highly recommend them.

Aaron Allcote

Finance Officer

Bob Beaumont

I completed all of my ACA studies with MPES and I think you would struggle to find a better training provider anywhere in the British Isles. MPES' tutors are excellent both at delivering training and giving individualised feedback and coaching. the supporting materials and the out of class support are also great.

Bob Beaumont

Senior Accountant

George Evans

The Financial Risk Management Course at MPES was invaluable in deepening my understanding of risk assessment and mitigation strategies. The hands-on learning approach allowed me to apply new concepts directly to my work. I highly recommend it for professionals in finance.

George Evans

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James Robinson

As a financial consultant, I am always seeking ways to enhance my expertise. The Investment Analysis Course at MPES exceeded my expectations, offering practical skills and knowledge that I can apply immediately in my consulting work. It's an outstanding choice for professionals in finance.

James Robinson

Financial Consultant

Laura Bennett

The Corporate Finance Course I attended at MPES was transformative. The depth of knowledge shared by the instructors and the relevance of the topics covered have directly impacted on our financial strategy. I strongly endorse this program for anyone in a leadership position in finance.

Laura Bennett

Chief Financial Officer

Emma Johnson

The Financial Modeling and Valuation Course at MPES was incredibly insightful. The practical applications and real-world examples helped solidify my understanding of complex concepts. I highly recommend this course to anyone looking to enhance their financial acumen.

Emma Johnson

Financial Analyst

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Have Questions? We’ve Got You

If you have any questions, we’re here to help. Find the answers you need in the MPES detailed FAQ section.

Q. What is the purpose of this course?

This course aims to equip learners with the knowledge and skills needed to effectively manage IT service configurations. By focusing on ITIL® 4 principles, it enables learners to ensure accurate service data, improve service delivery, and support organisational decision-making through effective configuration management practices.

Q. How will this course benefit my career?

This course enhances your expertise in service configuration management, a critical skill in IT service management. By mastering ITIL® 4 principles, you can improve operational efficiency, boost service reliability, and become an essential contributor to organisational success, making you stand out in a competitive job market.

Q. What skills will I gain from this course?

Learners will develop skills to manage configuration items, perform audits, and maintain accurate service data. The course also strengthens your understanding of ITIL® 4 principles, empowering you to enhance IT operations and decision-making processes within your organisation.

Q. Who would benefit most from this course?

This course is ideal for IT professionals such as service managers, configuration managers, and systems administrators. It’s particularly beneficial for those involved in managing and maintaining IT service configurations and aiming to enhance service reliability and organisational efficiency.

Q. How does this course improve service delivery?

By teaching effective configuration management practices, the course enables learners to ensure accurate data, minimise disruptions, and enhance IT service performance. This improved reliability contributes to streamlined operations and better resource management within an organisation.

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04-Dec-2024

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Course Schedule

£1495