ITIL® 4 Specialist: High Velocity IT Certification Course

• Educational Background: Learners must have ITIL® 4 Foundation Certification before attending this course 

• Language Proficiency: Learners should have a good command of English, as all course materials, assessments, and discussions are conducted in English.  

• Interest in High-Speed IT Services: This course is ideal for individuals with a keen interest in learning skills required for high speed and dynamic IT services. 

• Optimise High-Velocity IT Environments: Learners will develop the skills to manage and optimise fast-paced IT systems, ensuring improved performance and service delivery. 

• Apply ITIL® 4 Practices: Learners will understand how to apply ITIL® 4 principles in high-velocity environments to create value and drive continuous improvement. 

• Enhance Service Delivery: Learners will gain the ability to implement strategies that enhance the speed and quality of service delivery in dynamic IT settings. 

• Leverage Automation for Efficiency: Learners will explore the role of automation in improving operational efficiency and enabling quicker responses in high-velocity IT environments. 

This course is ideal for IT professionals seeking to enhance their skills in managing fast-paced IT environments and optimising service delivery using ITIL® 4 principles. 

• IT Service Managers 

• Service Delivery Managers 

• IT Operations Managers 

• Digital Transformation Specialists 

• DevOps Engineers 

• IT Consultants 

• ITIL® Practitioners 

Module 1: Introduction to ITIL® High-Velocity IT (HVIT) 

• Introduction to ITIL® 4: High-Velocity IT (HVIT) 

• ITIL® 4 HVIT and the Service Value Chain
   

Module 2: Key Concepts of High-Velocity IT 

• High-Velocity IT 

• Digital Technology 

• Operational Technology 

• Digital Organisation 

• Digital Transformation 

• IT Transformation 

• IT Transformation – Model 1 

• IT Transformation – Model 2 

• IT Transformation – Model 3 

• IT Transformation 

• Digital Products and Services 

• High-Velocity IT Objectives 

• Key Characteristics of HVIT
   

Module 3: Adopting the ITIL Service Value System to Enable High-Velocity IT 

• Mapping Operating Models 

• Digital Products Lifecycles 

• ITIL Service Value Chain 

• Service Value Chain Activities and DevOps 

• Service Consumer 

• Service Consumer’s Perspective 

• Interacting Service Value Chains 

• Example Service Value Streams Referring to Service Value Chain Activities 

• Value Streams
   

Module 4: Four Dimensions of Service Management 

• Four Dimensions of Service Management Including the Six PESTLE Factors 

• Organisation and People 

• Information and Technology 

• Partners and Suppliers 

• Value Streams and Processes 

• External Factors Streams and Processes
   

Module 5: High-Velocity IT Culture 

• Key Behaviour Patterns 

• Accept Ambiguity and Uncertainty 

• Trust and Be Trusted 

• Continually Raise the Bar 

• Help Get Customers’ Jobs Done 

• Commit to Continual Learning 

• Models and Concepts of HVIT Culture 

• Models and Concepts and Related Key Behaviour Patterns 

• Purpose 

• Ethics 

• Why Ethics is Important? 

• Education 

• Organisational Design 

• Habits and the Role of Failure 

• Ethics and Artificial Intelligence 

• Techno-Ethics (Tethics) Topics for Discussion 

• Safety Culture 

• Lean Culture 

• Elements of Lean Culture 

• ITIL® Continual Improvement Model 

• Toyota Kata 

• OODA Loop 

• Key Characteristics of High-Velocity IT 

• Lean 

• Agile 

• Resilient 

• Continuous 

• Combining HVIT Characteristics to Co-Create Value 

• Design Thinking 

• Working in Complex Environments 

• Complexity Thinking 

• Cynefin Framework
   

Module 6: High-Velocity IT Techniques 

• High-Velocity IT Techniques
   

Module 7: Techniques for Valuable Investments 

• Techniques for Valuable Investments 

• Prioritisation Techniques 

• Cost of Delay 

• Buy/Hold/Sell 

• Other Techniques 

• Minimum Viable Products and Services 

• Practices for Which Minimum Viable Product is Relevant 

• Product or Service Ownership 

• Practices for Which Product or Service Ownership is Relevant 

• A/B Testing 

• Practices for Which A/B Testing is Relevant 

• Portfolio Management 

• Relationship Management
   

Module 8: Techniques for Fast Development 

• Infrastructure as Code 

• Practices for Which Infrastructure as Code is Relevant 

• Loosely Coupled Information System Architecture 

• Practices for Which Loosely Coupled Information System Architecture is Relevant 

• Reviews 

• Retrospectives 

• Practices for Which Retrospectives Are Relevant 

• Blameless Post-Mortems 

• Practices for Which Blameless Post-Mortems Are Relevant 

• Continual Business Analysis 

• Faster Value Realisation with an Iterative Approach 

• Practices for Which Continual Business Analysis is Relevant 

• Continuous Integration, Continuous Delivery, and Continuous Deployment 

• Practices for Which CI/CD are Most Relevant 

• Continuous Testing 

• Types of Software Testing 

• Practices for Which Continuous Testing is Most Relevant 

• Kanban 

• Practices for Which Kanban is Relevant
   

Module 9: Techniques for Resilient Operations 

• Techniques for Resilient Operations 

• Technical Debt 

• Practices for Which Technical Debt is Relevant 

• Chaos Engineering 

• Chaos Monkey 

• Practices for Which Chaos Engineering is Relevant 

• Definition of Done 

• Definition of Ready 

• Practices for Which the Definition of Done is Relevant 

• Version Control 

• AIOps 

• Practices for Which AIOps is relevant 

• ChatOps 

• Practices for Which ChatOps is Relevant 

• Site Reliability Engineering 

• Practices for Which SRE is Relevant 

• Service Continuity Management 

• Infrastructure and Platform Management
   

Module 10: Techniques for Co-Created Value 

• Service Experience 

• Practices for Which Service Experience is Relevant
   

Module 11: Techniques for Assured Conformance 

• DevOps Audit Defense Toolkit 

• Practices for Which the DevOps Audit Defense Toolkit is Relevant 

• DevSecOps 

• Practices for Which DevSecOps is Relevant 

• Peer Review 

• Practices for Which Peer Review is Relevant 

• HVIT Summary