ITIL® 4 Specialist: IT Asset Management Training

• Educational Background: ITIL® 4 Foundation Certificate is a must for learners who are interested in this course. 

• Language Proficiency: Learners should have a good command of English, as all course materials, assessments, and discussions are conducted in English.  

• Interest in Asset Management: This course is ideal for individuals with a keen interest in learning Asset Management. 

• Asset Management Lifecycle Mastery: Learners will gain expertise in managing the entire lifecycle of IT assets, from procurement to disposal, ensuring optimal use. 

• Cost Optimisation Techniques: Learners will understand how to implement cost-effective asset management strategies that reduce overall IT expenditure and maximise resource utilisation. 

• Compliance and Risk Management: Learners will learn how to maintain compliance with regulations and mitigate risks associated with asset management in IT services. 

• Alignment with IT Service Management: Learners will acquire the skills to align IT asset management practices with broader IT service management goals for improved service delivery. 

This course is ideal for IT professionals seeking to enhance their asset management skills, optimise resources, and align IT asset management with service delivery goals. 

• IT Asset Managers 

• IT Service Managers 

• Procurement Managers 

• IT Compliance Officers 

• System Administrators 

• IT Operations Managers 

• Technical Support Managers 

Module 1: Key Concepts of ITAM 

• Purpose, PSFs, and Value of the ITAM Practice 

• Apply Iterative and Interdependent Scoping to IT Asset Types and IT Asset Register 

• Benefits of Standard IT Assets 

• ITAM’s Relationship with Governance, Compliance, and Policies of the Organisation 

• Apply an Organisation's Sustainability Objectives to ITAM 

• Identify the Key Challenges of ITAM
   

Module 2: ITM Value Streams and Processes 

• Roles and Relationships of Service Value Streams, Practices, and Processes in the Creation of Value 

• Value of a Common Approach to IT Asset Lifecycle Management 

• Sustainability Aspects of IT Asset Decommissioning and Disposal Actions 

• Know How to Verify, Audit, and Analyse IT Assets 

• Apply IT Asset Lifecycle Models 

• Critical Nature of Records and Documentation 

• How to Integrate ITAM into the Organisation's Value Streams? 

• Relationship between ITAM and the Service Configuration Management Practice
   

Module 3: ITAM Roles, Skills, and Organisational Solutions 

• Key Skills required for ITAM 

• Responsibilities of the Following Roles 

• IT Asset Manager 

• License Manager 

• IT Asset Owner 

• IT Asset Custodian 

• IT Asset Consumer 

• How to Apply the LACMT Model to ITAM Activities? 

• How to Position ITAM within an Organisational Structure?
   

Module 4: How Does Information and Technology Support and Enables ITAM? 

• Key Inputs and Outputs of the ITAM Practice 

• Key ITAM Automation Tools and their Role in the Practice
   

Module 5: Understand the Role of Partners and Suppliers in ITAM 

• Types of Service Relationships 

• Complexity of Service Relationships 

• Consistent Approach to ITAM Across the Organisation's Ecosystem
   

Module 6: How to Develop ITAM Organisational Capabilities? 

• Key Concepts of the ITIL Maturity Model 

• How to Apply Capability Criteria to Plan ITAM Capability Development? 

• Key Metrics and Methods for Improving ITAM Capabilities 

• Apply the Key Steps of the ITAM Capability Development