ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course

The ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course focuses on managing and optimising IT services, enhancing operational efficiency, and supporting service delivery in line with ITIL® best practices.

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Overview

The ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course is designed to equip learners with essential skills to monitor, support, and fulfil service requests within the ITIL® 4 framework. This course is vital for improving operational efficiency, optimising service delivery, and managing incidents effectively, ensuring that IT services are aligned with business needs.

Aimed at IT service professionals, support teams, and service managers, this course helps learners build expertise in managing day-to-day operations, improving service performance, and advancing their career in IT service management. By mastering key ITIL® practices, learners can progress in service delivery and operational roles.

This 3 Day course provided by MPES focuses on building expertise in monitoring, supporting, and fulfilling IT services in accordance with ITIL® best practices. It enhances learners' ability to drive service improvement and operational efficiency, positioning them for success in their IT service management careers.

Course Objectives

Understand the principles of ITIL® 4 service management
Learn how to monitor and measure service performance
Develop skills to support incident and service request management
Explore ITIL® 4’s guiding principles for effective service delivery
Optimise support processes for enhanced operational efficiency
Implement effective service request management practices
Align services with business needs and objectives

Upon completion, learners will have the knowledge and skills to manage and optimise IT services effectively, ensuring that services meet business requirements and drive continuous improvement.

Average completion time

3 Month

with unlimited support

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Course Includes

Course Details

Develop your understanding of essential financial, business and management accounting techniques with ACCA Applied Knowledge. You'll learn basic business and management principles and the skills required of an accountant working in business.

Entry Requirements

Educational Background: Learners should have fundamental grasp of ITIL® 4 concepts and ideally have completed the ITIL® 4 Foundation certification
Language Proficiency: Learners should have a good command of English, as all course materials, assessments, and discussions are conducted in English.
Interest in IT Service Management: This course is ideal for individuals with a keen interest in learning IT Service Management.

Learning Outcomes

Monitor Service Performance: Learners will understand how to monitor and measure IT service performance, ensuring services meet business needs and key performance indicators.
Support Service Requests: Learners will develop the skills to manage service requests and incidents, ensuring efficient resolution and minimal disruption to services.
Fulfil Service Requests: Learners will gain the ability to manage and fulfil service requests promptly, maintaining service continuity and enhancing customer satisfaction.
Implement ITIL® Practices: Learners will apply ITIL® 4 practices to optimise service delivery and improve operational efficiency within the organisation’s service management framework.

Target Audience

This course is ideal for IT service professionals seeking to enhance their expertise in monitoring, supporting, and fulfilling service requests to improve service delivery.

IT Service Managers
Service Desk Analysts
Incident Managers
Problem Managers
Service Delivery Managers
IT Support Technicians
Change Managers

Course content

Module 1: Incident Management

Introduction to Incident Management
Value Streams and Processes
Organisations and People
Partners and Suppliers
Incident Management Capability Development

Module 2: Service Desk

Key Concepts of the Service Desk
Processes of the Practice
Roles and Competencies of the Practice
How does Information and Technology Support and Enable the Practice?
Role of Partners and Suppliers in the Practice
ITIL Capability Model Used to Develop the Practice
Recommendations for The Practice Success

Module 3: Problem Management

Introduction to Problem Management
Value Streams and Processes
Organisation and People
Information and Technology
Partners and Suppliers
Problem Management Capability Development

Module 4: Service Request Management

Key Concepts of Service Management
Value Streams and Processes
Organisation and People
Role of Information and Technology Support
Role of Partners and Suppliers in the Practice
Service Request Management Capability Development

Module 5: Monitoring and Event Management

Introduction to Monitoring and Event Management
Value Stream and Processes
Organisations and People
Information and Technology
Partners and Suppliers
Monitoring and Event Management Capability Development

MPES Support That Helps You Succeed

At MPES, we offer comprehensive support to help you succeed in your studies. With expert guidance and valuable resources, we help you stay on track throughout your course.

MPES Learning offers dedicated support to help you succeed in Accounting and Finance courses.
Get expert guidance from tutors available online to assist with your studies.
Check your eligibility for exemptions with the relevant professional body before starting.
Our supportive team is here to offer study advice and support throughout your course.
Access a range of materials to help enhance your learning experience. These resources include practice exercises and additional reading to support your progress.

Career Growth Stories

Discover how MPES Learning transforms careers with real success stories.

George Evans

The Financial Risk Management Course at MPES was invaluable in deepening my understanding of risk assessment and mitigation strategies. The hands-on learning approach allowed me to apply new concepts directly to my work. I highly recommend it for professionals in finance.

George Evans

Risk Manager

James Robinson

As a financial consultant, I am always seeking ways to enhance my expertise. The Investment Analysis Course at MPES exceeded my expectations, offering practical skills and knowledge that I can apply immediately in my consulting work. It's an outstanding choice for professionals in finance.

James Robinson

Financial Consultant

Laura Bennett

The Corporate Finance Course I attended at MPES was transformative. The depth of knowledge shared by the instructors and the relevance of the topics covered have directly impacted on our financial strategy. I strongly endorse this program for anyone in a leadership position in finance.

Laura Bennett

Chief Financial Officer

Emma Johnson

The Financial Modeling and Valuation Course at MPES was incredibly insightful. The practical applications and real-world examples helped solidify my understanding of complex concepts. I highly recommend this course to anyone looking to enhance their financial acumen.

Emma Johnson

Financial Analyst

Arvy Pasanting

As a qualified accountant, studying at MPES has been a very rewarding experience. Its team of passionate and dedicated mentors gave me the confidence and knowledge I needed to not just excel at my current role as an auditor, but also inspired me to expand my horizons.

Arvy Pasanting

Audit Senior (incoming Reconciliations Manager)

David Ford

I was recommended MPES after searching for a way to pursue a career in the accounting profession, I have studied with them throughout my journey utilising both their “in class” and online learning opportunities that fit around the needs of my employer, I have found them to be consummate professionals delivering first class accounting courses with support always available.

David Ford

Accountant

Aaron Allcote

As a finance officer, MPES has been a huge help in understanding the process of recording and processing transactions from all different perspectives. The courses are very easy to follow, and the training they provide can be applied to real-life scenarios. The courses have been a huge help for me, and I would highly recommend them.

Aaron Allcote

Finance Officer

Bob Beaumont

I completed all of my ACA studies with MPES and I think you would struggle to find a better training provider anywhere in the British Isles. MPES' tutors are excellent both at delivering training and giving individualised feedback and coaching. the supporting materials and the out of class support are also great.

Bob Beaumont

Senior Accountant

George Evans

George Evans

Risk Manager

James Robinson

James Robinson

Financial Consultant

Laura Bennett

Laura Bennett

Chief Financial Officer

Emma Johnson

Emma Johnson

Financial Analyst

Arvy Pasanting

Arvy Pasanting

Audit Senior (incoming Reconciliations Manager)

David Ford

David Ford

Accountant

Aaron Allcote

Aaron Allcote

Finance Officer

Bob Beaumont

Bob Beaumont

Senior Accountant

Have Questions? We’ve Got You

If you have any questions, we’re here to help. Find the answers you need in the MPES detailed FAQ section.

Q. What skills will I gain from this course?

Upon completing the ITIL® 4 Specialist: Monitor, Support, and Fulfil course, learners will gain expertise in monitoring IT services, managing service requests, and optimising support processes. This training will help improve service delivery, ensuring that services align with business needs and operational goals, ultimately enhancing efficiency within IT service management roles.

Q. How can this course help advance my career?

This course equips learners with essential ITIL® 4 skills that are highly valued in IT service management. Gaining this knowledge can open doors to advanced roles such as Service Delivery Manager, Incident Manager, or IT Service Manager, helping professionals stand out in a competitive job market by demonstrating expertise in key service management processes.

Q. Is this course suitable for beginners in IT service management?

While this course focuses on advanced ITIL® 4 practices, it is accessible to those with a basic understanding of IT service management. Learners will benefit from practical applications of ITIL® principles, providing a solid foundation for more senior roles and allowing them to build on existing knowledge while developing new skills.

Q. How does this course align with the ITIL® framework?

This course is based on the ITIL® 4 framework, specifically focusing on the key practices of monitoring, supporting, and fulfilling service requests. Learners will explore ITIL® 4’s guiding principles, which are designed to optimise service management and improve service delivery in organisations, ensuring alignment with industry best practices.

Q. Will I receive support during the course?

Yes, learners will receive comprehensive support throughout the course. This includes access to course materials, expert instructors for guidance, and the opportunity to discuss queries related to course content. Our support ensures that learners have the resources they need to succeed and fully grasp the key concepts of the ITIL® 4 framework.

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Maria Thompson

04-Dec-2024

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