ITIL® 4 Specialist: Sustainability in Digital and IT Training ITIL® SDIT

• Educational Background: There are no specific educational requirements for this course. 

• Language Proficiency: Learners should have a good command of English, as all course materials, assessments, and discussions are conducted in English.  

• Interest in Sustainability: This course is ideal for individuals with a keen interest in learning about sustainability in Digital and IT environments. 

• Sustainable IT Service Integration: Learners will understand how to embed sustainability into IT service management practices, creating eco-friendly digital services. 

• Environmental Impact Reduction: Learners will gain skills to assess and reduce the environmental impact of IT operations, ensuring more sustainable business practices. 

• Sustainability Risk Management: Learners will learn to identify and manage risks related to sustainability in digital and IT environments, promoting responsible decision-making. 

• Alignment with Business Strategy: Learners will understand how to align sustainability goals with overall business strategies, driving long-term value and environmental respo

This course is ideal for IT professionals, sustainability managers, and service managers seeking to integrate sustainability into IT operations and digital service management. 

• IT Service Managers 

• Sustainability Managers 

• Digital Transformation Leaders 

• IT Operations Managers 

• Environmental Consultants 

• Service Delivery Managers 

• Business Strategy Managers 

Unit 1: Understand the Key Concepts of Sustainability
 

Module 1: Describe the Benefits of Sustainability for an Organisation 

• Benefits of Sustainability
   

Module 2: Describe the Key Concepts of Sustainability 

• What is Sustainability? 

• Sustainability Models, Issues, and Concepts
   

Module 3: Explain the Purpose of the UN Sustainable Development Goals and their role in an Organisation’s Sustainability 

• 17 UN Sustainable Development Goals 

• Role of the UN SDGs for Sustainability Vision
   

Module 4: Explain the Purpose of the UN Global Compact Principles and their role in Organisations’ Sustainability 

• Ten Principles of the UN Global Compact
   

Module 5: Describe the Triple Bottom Line Model and the Scope of Each of the Three Pillars 

• Triple Bottom Line
   

Module 6: Describe the Concept of Externalities 

• Impact of Sustainability Initiatives
   

Module 7: Describe the Key Challenges of Sustainability 

• Growing Human Population 

• Waste Management 

• Greenhouse Gas Emission 

• Digital Poverty 

• Digital Carbon Footprint
   

Module 8: Describe the Key Sustainability Solutions 

• Corporate Social Responsibility 

• Responsible Sourcing 

• Sustainable Consumption and Production 

• Circular Economy
   

Unit 2: Understand the Value, Benefits, Costs, and Risks of Sustainability
 

Module 9: Describe the Purpose of a Materiality Assessment 

• Materiality Assessment 

• Why Conduct a Materiality Assessment? 

• How to Conduct a Materiality Assessment? 

• Materiality Assessment by DEFRA 

• Materiality Assessment Outputs
   

Module 10: Describe the Key Sources of Organisational Sustainability Risks 

• Sustainability Risk Assessment
   

Module 11: Describe the Key Organisation-Level Stakeholder Groups and their Expectations 

• Stakeholders
   

Module 12: Describe the Key Types and Sources of Sustainability Standards and Regulations 

• Regulations and Standards
   

Module 13: Explain the Role of Services and the Service Economy in Sustainability 

• Other Kinds of Sustainable Business Model 

• Approaches Supporting Sustainable Business Models
   

Module 14: Explain the Recommendations for Sustainability Return on Investment (ROI)/Value on Investment 

• Return on Investment in Sustainability
   

Unit 3: How Digital and Information Technology Support Sustainability
 

Module 15: Explain the Role of Digital Technology in Sustainability 

• Role of Technology in Sustainability 

• Digital Transformation for Sustainability 

• Sustainable IT
   

Module 16: Describe How Digital Technology Impacts Sustainability 

• Digital Sustainability
   

Unit 4: Know How to Plan Sustainability for an Organisation
 

Module 17: Explain the Role of Sustainability in an Organisation’s Vision 

• Business, Digital, and Sustainability Vision
   

Module 18: Describe the Key Due Diligence Considerations for Sustainability 

• Diligence Analysis
   

Module 19: Explain the Key Concerns of Achieving Sustainability in a Volatile, Uncertain, and Complex Environment 

• Principles-Based Approach Vs Procedures-Based Approach vs Model-Based Approach 

• Using Cynefin and Sense-Making to Address Complexity
   

Module 20: Describe the Three Dimensions (Aspects) of Strategic Planning 

• Sustainability Business Model 

• Evolution of Sustainability Planning 

• Sustainable Products and Services 

• Designing Sustainable Products and Services 

• Organisational Ecosystem

•  

Module 21: Describe the Key Elements of an Organisational Sustainability Strategy 

• Strategies for Sustainability
   

Module 22: Describe the Key Elements of Sustainability Culture 

• Values and Culture
   

Module 23: Know How to Address Sustainability in an Organisation’s Vision 

• Defining the Vision 

• Triple Bottom Line for Vision
   

Unit 5: How Organisational Sustainability is Assessed, Maintained, and Improved
 

Module 24: Describe the Key Concepts of Measurement and Reporting 

• Metrics and KPIs 

• Common Sustainability Metrics
   

Module 25: Explain How the Following Support Sustainability 

• Innovations 

• Communication and Collaboration 

• Governance and Audit
   

Module 26: Explain How the Following ITIL Practices Support Sustainability 

• Organisational Change Management 

• Strategy Management 

• Software Development and Management 

• Supplier Management