ITIL® 4 Practitioner: Change Enablement Training Course

• Educational Background: A foundational understanding of the ITIL® framework is recommended. Completion of the ITIL® 4 Foundation certification is highly beneficial.
• Professional Experience: Experience in IT service management or change management roles will help learners grasp course concepts more effectively.
• Language Proficiency: A good command of English is required, as course materials and the certification exam are conducted in English.

• Master ITIL® Change Enablement Practices: Gain a deep understanding of ITIL® principles for managing IT changes.
• Assess and Manage Risks: Learn to evaluate change impacts and implement strategies to mitigate risks effectively.
• Optimise IT Change Processes: Develop the ability to design and refine change enablement workflows.
• Improve Stakeholder Collaboration: Build skills to engage stakeholders and ensure seamless communication during change initiatives.

The ITIL® 4 Practitioner: Change Enablement Training Course is designed for IT professionals aiming to enhance their expertise in managing IT changes. It focuses on optimising change processes, minimising disruption, and ensuring alignment with organisational goals. Below are the individuals who will benefit from this course:

• IT Change Managers
• Service Delivery Managers
• IT Project Managers
• IT Consultants
• Operations Managers
• IT Service Managers
• Risk and Compliance Professionals

Module 1: Key Concepts of the Practice

• Purpose of the Practice.
• PSFs and Key Metrics of Practice.
• Key Terms and Concepts:
• Change.
• Change Model.
• Standard Change.
• Emergency Change.
• Change Authority.
   

Module 2: Processes of the Practice

• Inputs and Outputs of the Processes.
• Key Activities of the Processes.
• How to Integrate the Practice in the Organisation’s Value Streams?
   

Module 3: Roles and Competences of the Practice

• Responsibilities of the Key Roles of Practice.
• Changing Manager / Coordinator.
• Change Authority.
• How to Position Practice in the Organisational Structure?
   

Module 4: How Information and Technology Support and Enable Practice?

• Explain the Tools Application.
• Apply the Recommendations on Automation.
   

Module 5: Role of Partners and Suppliers in the Practice

• Dependencies of the Practice on Third Parties.
• How Partners and Suppliers can Support the Practice?
   

Module 6: How the ITIL Capability Model can be Used to Develop the Practice?

• How Capability Criteria Support the Practice Capability Development?
   

Module 7: Recommendations for the Practice Success

• Change Enablement Success and Supported by the ITIL Guiding Principles.