ITIL® 4 Specialist: High Velocity IT Certification Course

The ITIL® 4 Specialist: High Velocity IT Certification Course equips learners with the skills to manage fast-paced digital transformations, optimizing high-speed IT environments to deliver exceptional value.

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Overview

The ITIL® 4 Specialist: High Velocity IT Certification Course is designed to provide learners with the skills to manage high-speed IT environments effectively. As digital transformation accelerates, businesses need professionals who can optimise IT services and deliver rapid value. This course equips learners to thrive in fast-paced IT settings.

This course is ideal for IT professionals, service managers, and anyone involved in digital transformations. It enables them to adapt to high-velocity IT environments, enhancing their career progression by developing skills to improve efficiency and service delivery, which are highly sought after in today’s digital world.

This 2 Day course provided by MPES offers learners a comprehensive understanding of ITIL® 4 principles in the context of high-velocity IT environments. With the ability to enhance organisational performance and service delivery, this course equips learners with tools to drive continuous improvement and innovation, helping them gain a competitive edge in the IT industry.

Course Objectives

Understand the key concepts of high-velocity IT.
Learn how to manage IT systems at speed.
Apply ITIL® 4 practices to optimise value creation.
Improve service delivery in a fast-paced environment.
Align IT services with business outcomes.
Explore the role of automation in high-velocity IT.
Develop skills to drive continuous improvement in IT operations.

Upon completing this course, learners will be able to effectively manage and optimise high-velocity IT environments, ensuring improved service delivery and continuous value creation. They will also gain the expertise to implement ITIL® 4 principles to drive organisational success in fast-paced, digital-first environments.

Average completion time

2 Month

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Course Includes

Course Details

Develop your understanding of essential financial, business and management accounting techniques with ACCA Applied Knowledge. You'll learn basic business and management principles and the skills required of an accountant working in business.

Entry Requirements

Educational Background: Learners must have ITIL® 4 Foundation Certification before attending this course
Language Proficiency: Learners should have a good command of English, as all course materials, assessments, and discussions are conducted in English.
Interest in High-Speed IT Services: This course is ideal for individuals with a keen interest in learning skills required for high speed and dynamic IT services.

Learning Outcomes

Optimise High-Velocity IT Environments: Learners will develop the skills to manage and optimise fast-paced IT systems, ensuring improved performance and service delivery.
Apply ITIL® 4 Practices: Learners will understand how to apply ITIL® 4 principles in high-velocity environments to create value and drive continuous improvement.
Enhance Service Delivery: Learners will gain the ability to implement strategies that enhance the speed and quality of service delivery in dynamic IT settings.
Leverage Automation for Efficiency: Learners will explore the role of automation in improving operational efficiency and enabling quicker responses in high-velocity IT environments.

Target Audience

This course is ideal for IT professionals seeking to enhance their skills in managing fast-paced IT environments and optimising service delivery using ITIL® 4 principles.

IT Service Managers
Service Delivery Managers
IT Operations Managers
Digital Transformation Specialists
DevOps Engineers
IT Consultants
ITIL® Practitioners

Course content

Module 1: Introduction to ITIL® High-Velocity IT (HVIT)

Introduction to ITIL® 4: High-Velocity IT (HVIT)
ITIL® 4 HVIT and the Service Value Chain

Module 2: Key Concepts of High-Velocity IT

High-Velocity IT
Digital Technology
Operational Technology
Digital Organisation
Digital Transformation
IT Transformation
IT Transformation – Model 1
IT Transformation – Model 2
IT Transformation – Model 3
IT Transformation
Digital Products and Services
High-Velocity IT Objectives
Key Characteristics of HVIT

Module 3: Adopting the ITIL Service Value System to Enable High-Velocity IT

Mapping Operating Models
Digital Products Lifecycles
ITIL Service Value Chain
Service Value Chain Activities and DevOps
Service Consumer
Service Consumer’s Perspective
Interacting Service Value Chains
Example Service Value Streams Referring to Service Value Chain Activities
Value Streams

Module 4: Four Dimensions of Service Management

Four Dimensions of Service Management Including the Six PESTLE Factors
Organisation and People
Information and Technology
Partners and Suppliers
Value Streams and Processes
External Factors Streams and Processes

Module 5: High-Velocity IT Culture

Key Behaviour Patterns
Accept Ambiguity and Uncertainty
Trust and Be Trusted
Continually Raise the Bar
Help Get Customers’ Jobs Done
Commit to Continual Learning
Models and Concepts of HVIT Culture
Models and Concepts and Related Key Behaviour Patterns
Purpose
Ethics
Why Ethics is Important?
Education
Organisational Design
Habits and the Role of Failure
Ethics and Artificial Intelligence
Techno-Ethics (Tethics) Topics for Discussion
Safety Culture
Lean Culture
Elements of Lean Culture
ITIL® Continual Improvement Model
Toyota Kata
OODA Loop
Key Characteristics of High-Velocity IT
Lean
Agile
Resilient
Continuous
Combining HVIT Characteristics to Co-Create Value
Design Thinking
Working in Complex Environments
Complexity Thinking
Cynefin Framework

Module 6: High-Velocity IT Techniques

High-Velocity IT Techniques

Module 7: Techniques for Valuable Investments

Techniques for Valuable Investments
Prioritisation Techniques
Cost of Delay
Buy/Hold/Sell
Other Techniques
Minimum Viable Products and Services
Practices for Which Minimum Viable Product is Relevant
Product or Service Ownership
Practices for Which Product or Service Ownership is Relevant
A/B Testing
Practices for Which A/B Testing is Relevant
Portfolio Management
Relationship Management

Module 8: Techniques for Fast Development

Infrastructure as Code
Practices for Which Infrastructure as Code is Relevant
Loosely Coupled Information System Architecture
Practices for Which Loosely Coupled Information System Architecture is Relevant
Reviews
Retrospectives
Practices for Which Retrospectives Are Relevant
Blameless Post-Mortems
Practices for Which Blameless Post-Mortems Are Relevant
Continual Business Analysis
Faster Value Realisation with an Iterative Approach
Practices for Which Continual Business Analysis is Relevant
Continuous Integration, Continuous Delivery, and Continuous Deployment
Practices for Which CI/CD are Most Relevant
Continuous Testing
Types of Software Testing
Practices for Which Continuous Testing is Most Relevant
Kanban
Practices for Which Kanban is Relevant

Module 9: Techniques for Resilient Operations

Techniques for Resilient Operations
Technical Debt
Practices for Which Technical Debt is Relevant
Chaos Engineering
Chaos Monkey
Practices for Which Chaos Engineering is Relevant
Definition of Done
Definition of Ready
Practices for Which the Definition of Done is Relevant
Version Control
AIOps
Practices for Which AIOps is relevant
ChatOps
Practices for Which ChatOps is Relevant
Site Reliability Engineering
Practices for Which SRE is Relevant
Service Continuity Management
Infrastructure and Platform Management

Module 10: Techniques for Co-Created Value

Service Experience
Practices for Which Service Experience is Relevant

Module 11: Techniques for Assured Conformance

DevOps Audit Defense Toolkit
Practices for Which the DevOps Audit Defense Toolkit is Relevant
DevSecOps
Practices for Which DevSecOps is Relevant
Peer Review
Practices for Which Peer Review is Relevant
HVIT Summary

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