Business Process Improvement Training

• Professional Background: No prior experience in process improvement is necessary, but a basic understanding of business processes and team collaboration will enhance the learning experience.
• Language Proficiency: Learners must possess a strong command of English, as all course content, discussions, and assessments are delivered in English.
• Interest in Process Improvement: This course is ideal for individuals looking to enhance their problem-solving abilities, optimise business processes, and drive efficiency in their professional roles.

• Master Process Mapping Techniques: Learn how to map, analyse, and improve business processes using industry-standard techniques, enabling you to identify inefficiencies and optimise workflows.
• Implement Lean and Six Sigma Methodologies: Gain practical skills in applying Lean and Six Sigma methodologies to reduce waste, improve quality, and streamline operations in a business environment.
• Enhance Problem-Solving Skills: Develop the ability to analyse complex business issues, find root causes, and implement effective solutions to drive continuous improvement.
• Foster a Culture of Continuous Improvement: Learn how to create a culture of process excellence within your organisation, encouraging ongoing improvements and engaging teams in process optimisation.
• Utilise Data-Driven Decision Making: Understand how to use data and key performance indicators (KPIs) to measure process performance, make informed decisions, and track improvements.

The Business Process Improvement Training is ideal for professionals who want to advance their skills in streamlining business processes and improving operational efficiency. The course is beneficial for:

• Business Executives
• Operations Managers
• Process Improvement Managers
• Project Managers
• Team Leaders
• Quality Assurance Professionals
• Supply Chain Managers
• HR Professionals
• Consultants
• Lean and Six Sigma Practitioners

Module 1: Introduction to Business Process Improvement (BPI)

• What is Business Process Improvement (BPI)?
• Objectives of BPI
   

Module 2: Developing the Process Inventory

• Process Inventory
• Process Prioritisation
   

Module 3: Establishing the Foundation

• Process Name
• Process Owner
• Description and Scope
• Process Responsibilities
• Client and Client Requirements
• Important Stakeholders and Interests
• Success Measurement
   

Module 4: Drawing the Process Map

• What is a Process Map?
• Box 1, Box 2, and Box 3
• Boxes 4-7
• Cross-Functional Process Map
• Documenting the Process
   

Module 5: Estimating Time, Cost, and Validating Process Map

• Business Process Timing
• Process Cost
• Analysing the Cost Estimate Columns
• Verifying the Process Map
   

Module 6: Applying Improvement Techniques

• Eliminating Bureaucracy and Duplication
• Simplification
• Reducing Cycle Time
• Automation
   

Module 7: Creating Internal Controls, Tools, and Metrics

• Internal Controls
• Tools
• Metrics
   

Module 8: Testing and Reworking

• Steps to Create the Test Plan
   

Module 9: Implementing the Change

• Implementation Plan
• Phases of the Implementation Plan
   

Module 10: Driving Continuous Improvement

• Continuous Improvement Cycle and Plan
   

Module 11: BPI Methodologies

• Six Sigma and Lean
• Total Quality Management (TQM)