Microsoft Outlook Training

• Educational Background: There are no specific educational requirements for this course.
• Language Proficiency: Learners should have a good command of English, as all course materials, assessments, and discussions are conducted in English.
• Interest in Outlook: This course is ideal for individuals with a keen interest in learning Outlook for work efficiency.

• Email Management: Learners will efficiently manage and organise emails, using folders, rules, and filters to optimise workflow and reduce clutter.
• Calendar and Scheduling: Learners will gain the skills to schedule and manage appointments, meetings, and reminders, enhancing time management and organisation.
• Task and To-Do Lists: Learners will effectively use Outlook’s task management features to create, assign, and track tasks, improving personal productivity.
• Contact and Group Management: Learners will master managing contacts and creating distribution groups, facilitating smoother communication and organisation within teams.

This course is designed for professionals who want to improve their efficiency in managing emails, schedules, tasks, and communications using Microsoft Outlook.

• Office Managers
• Executive Assistants
• Administrative Assistants
• HR Professionals
• Project Managers
• Sales Representatives
• Customer Support Managers

Module 1: Email Model

• Outlook Inbox
• Working in Email
• Replying
• Contacts Screen
• Advantages of Using Email
• Email Etiquette
• Email Viruses
• Digital Signatures
   

Module 2: Getting Started with Outlook

• Outlook Components
• Inbox Ribbons and Calendar Ribbons
• Folder View and Reading Pane
• Accessing the Reading Pane
• Message Options Ribbon
• Moving Objects to a Folder
• Folders and QAT
• Adding Importance
• Requesting Delivery Receipts
• CC and BCC
• Add Comments
• Related Messages
   

Module 3: Working with Attachments

• Inserting File Attachments
• Attaching Items
• Opening Attachments
• Saving Attachments
   

Module 4: Flagging Messages

• Message Flags
• Flagging Messages in Message List
• Sending Messages with a Flag
• Reminders
• Changing the Default Quick Click Flag
   

Module 5: Junk Email

• Junk Email Overview
• Spamming
• Phishing
• Junk Mail Options
• Mark Messages as Junk Mail
• Mark Messages and Senders as Safe
• Deleting Junk Emails
   

Module 6: Working with the Calendar

• Calendar Overview
• Calendar Arrangement
• Time Zones
• Create New Calendar
• Working with Multiple Calendars
• Weather
   

Module 7: People

• People View
• New Contact Group
• Remove Members of Contact Group
   

Module 8: Tasks

• To Do Bar
• Creating Tasks
• Task Views
• Deleting and Printing
   

Module 9: Working with Rules

• Rules Overview
• Creating a New Rule
• Creating a New Rule from a Template
• Renaming a Rule
• Testing the Rule
• Managing Existing Rules
   

Module 10: Scheduling Meetings

• Creating a New Appointment
• Creating a New Meeting
• Scheduling Assistant
• Recurring Meetings