Dealing with Difficult People

The Dealing with Difficult People course equips learners with the skills to handle challenging interpersonal situations effectively. It focuses on communication, conflict resolution, and emotional intelligence techniques to foster positive relationships in both personal and professional environments.

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Online self paced
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Overview

The Dealing with Difficult People course is designed to help professionals navigate challenging interpersonal situations with confidence and skill. This course provides practical techniques for managing conflicts, addressing unproductive behaviours, and fostering effective communication in workplace and social settings.

Handling difficult people requires strong emotional intelligence, active listening, and the ability to set boundaries while maintaining professionalism. This course explores key strategies for understanding behaviour patterns, de-escalating conflicts, and building cooperative relationships, enabling learners to resolve issues constructively.

This 1-day training course offered by MPES includes expert-led sessions, practical exercises, and role-plays to ensure learners gain hands-on experience. Upon completion, they will have the tools to turn challenging interactions into opportunities for collaboration and improved relationships.

Course Objectives

Develop strategies for managing conflicts effectively
Enhance communication skills to address unproductive behaviours
Learn techniques to de-escalate tense situations constructively
Build emotional intelligence to understand and respond to others’ behaviour
Gain confidence in resolving interpersonal challenges in the workplace

Upon completion, learners will possess the skills to handle difficult people professionally, fostering a positive and productive work environment.

Average completion time

1 Month

with unlimited support

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Course Includes

Course Details

Develop your understanding of essential financial, business and management accounting techniques with ACCA Applied Knowledge. You'll learn basic business and management principles and the skills required of an accountant working in business.

Entry Requirements

Educational Background: No prior qualifications are required. This course is suitable for individuals from any educational background.
Professional Experience: Open to professionals at all levels who want to enhance their interpersonal and conflict resolution skills.
Interest in Interpersonal Skills: Ideal for anyone seeking to improve their ability to navigate challenging interactions and build positive relationships.

Learning Outcomes

Manage Difficult Behaviours: Learn strategies to handle challenging individuals effectively in professional and personal settings.
Enhance Emotional Intelligence: Build the ability to understand and respond to emotional cues constructively.
Resolve Conflicts Confidently: Develop skills to de-escalate conflicts and find collaborative solutions.
Improve Communication: Master techniques to communicate assertively and set healthy boundaries.

Target Audience

The Dealing with Difficult People course is designed for professionals seeking to enhance their interpersonal skills and manage challenging interactions effectively. It is particularly beneficial for those in leadership or customer-facing roles. Below are the individuals who will benefit from this course:

Managers and Team Leaders
Customer Service Professionals
HR Professionals
Sales Representatives
Healthcare Professionals
Educators and Trainers
Administrative Staff

Course content

Module 1: Introduction to Dealing with Difficult People

What is Conflict?
Types of Conflict Events
What are Difficult People?
Types of Difficult People
Methods of Dealing with Conflict

Module 2: Skills Needed in Conflict Resolution

How to Implement Conflict Resolution Methods
Behaviours Needed for Conflict Resolution
Conflict Resolution Approaches – Win/Win Vs Compromise
Responses to Conflict
Converting Conflict Into Opportunity

Module 3: Assertive Behaviour with Difficult People

Assertive Behaviour
Non-assertive Behaviour
Aggressive Behaviour
Benefits of Being Assertive
Working Towards Solving the Problem, not Attacking the Person
Being Assertive in Different Types of Conflict Situations
Why Does Conflict Arises?

Module 4: Effective Communication Techniques

Non-verbal Communication
Listening is Key
Tips for Approaching and Communicating with Difficult People

MPES Support That Helps You Succeed

At MPES, we offer comprehensive support to help you succeed in your studies. With expert guidance and valuable resources, we help you stay on track throughout your course.

MPES Learning offers dedicated support to help you succeed in Accounting and Finance courses.
Get expert guidance from tutors available online to assist with your studies.
Check your eligibility for exemptions with the relevant professional body before starting.
Our supportive team is here to offer study advice and support throughout your course.
Access a range of materials to help enhance your learning experience. These resources include practice exercises and additional reading to support your progress.

Career Growth Stories

Discover how MPES Learning transforms careers with real success stories.

Aaron Allcote

As a finance officer, MPES has been a huge help in understanding the process of recording and processing transactions from all different perspectives. The courses are very easy to follow, and the training they provide can be applied to real-life scenarios. The courses have been a huge help for me, and I would highly recommend them.

Aaron Allcote

Finance Officer

Bob Beaumont

I completed all of my ACA studies with MPES and I think you would struggle to find a better training provider anywhere in the British Isles. MPES' tutors are excellent both at delivering training and giving individualised feedback and coaching. the supporting materials and the out of class support are also great.

Bob Beaumont

Senior Accountant

Arvy Pasanting

As a qualified accountant, studying with MPES has been very rewarding experience. Its team of passionate and dedicated mentors gave me the confidence and knowledge I needed to not just at excel in my current role as an auditor, but also inspired me to expand my horizons.

Arvy Pasanting

Audit Senior

David Ford

I was recommended MPES after searching for a way to pursue a career in the accounting profession, I have studied with them throughout my journey utilising online learning opportunities that fit around the needs of my employer.

David Ford

Accountant

Aaron Allcote

Aaron Allcote

Finance Officer

Bob Beaumont

Bob Beaumont

Senior Accountant

Arvy Pasanting

Arvy Pasanting

Audit Senior

David Ford

David Ford

Accountant

Have Questions? We’ve Got You

If you have any questions, we’re here to help. Find the answers you need in the MPES detailed FAQ section.

Q. What is the focus of this course?

This course focuses on providing strategies to manage difficult behaviours, resolve conflicts constructively, and improve communication skills to foster positive relationships in personal and professional contexts.

Q. Do I need prior experience to take this course?

No prior experience is required. This course is suitable for professionals at all levels seeking to enhance their interpersonal and conflict resolution skills.

Q. How will this course benefit my career?

By improving your ability to handle challenging interactions, this course enhances your leadership, teamwork, and communication skills, enabling you to create positive outcomes in workplace relationships.

Q. How is the course delivered?

The course is delivered through expert-led sessions, practical exercises, and role-plays to ensure learners gain hands-on experience in managing difficult people effectively.

Q. Will I receive a certification after completing the course?

Yes, upon completing the course, learners will receive a certification demonstrating their skills in conflict resolution and managing interpersonal challenges.

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