Emotional Intelligence Training

• Educational Background: No specific background is required. This course is suitable for individuals at all professional levels. 

• Interest in Professional Growth: Ideal for professionals looking to enhance their interpersonal skills, leadership capabilities, and workplace relationships. 

• Language Proficiency: A good command of English is essential for engaging with the course material and exercises. 

• Develop Emotional Intelligence Skills: Understand and manage emotions to improve personal and professional interactions. 

• Build Self-Awareness: Gain insights into emotional triggers and learn techniques to regulate emotions effectively. 

• Enhance Interpersonal Relationships: Build empathy and improve communication skills for better collaboration. 

• Navigate Workplace Dynamics: Apply emotional intelligence techniques to manage conflicts and lead with empathy. 

The Emotional Intelligence Training course is tailored for professionals seeking to enhance their ability to manage emotions and relationships effectively. It is ideal for individuals aiming to strengthen leadership, communication, and interpersonal skills. Below are the individuals who will benefit from this course: 

• Team Leaders 

• Project Managers 

• HR Professionals 

• Sales Executives 

• Customer Service Representatives 

• Business Consultants 

• Educators 

• Healthcare Professionals 

Module 1: Introduction to Emotional Intelligence 

• What is Emotional Intelligence? 

• What Emotional Intelligence IS NOT? 

• Power of Emotion in Communication 

• Why is Emotional Intelligence Important? 

• Emotional Intelligence to Organisations 

• Competencies for Emotional Intelligence 

• Need to Improve Emotional Intelligence? 

• Improving Your Emotional Intelligence 

• Model for Self-Directed Change 
   

Module 2: Thinking, Feeling, and Acting 

• What Causes Us to Think, Feel, and Act the Way We Do? 
   

Module 3: Developing the Emotional Intelligence 

• Ways to Develop Emotional Intelligence 

• Utilise an Assertive Style of Communicating 

• Respond Instead of Reacting to Conflict 

• Practice Self-Awareness 

• Empathise with Others 

• Take Criticism Well 
   

Module 4: Habits and Emotional Intelligence 

• Habits 

• How to Stop Habits from Forming? 

• How to Change Existing Habits? 
   

Module 5: Consuming Information: Personality Types 

• How Do We Take in Information? 

• Myers Briggs Test 
   

Module 6: Changing Past Conditioning 

• How to Change Your Past Conditioning? 
   

Module 7: Avoiding Conflict 

• Managing and Handling Conflict 

• Conflict at the Workplace 

• Conflict Management 

• Steps to Managing Conflict 

• Steps to Managing Conflict – Problem Solving Process 

• Techniques for Avoiding Conflict 

• Communication Styles 

• Listening 

• Barriers to Active Listening 

• How to Be a Good Listener? 

• Use of Voice 

• Empathy 

• Harness the Power of Emotion in Communication 

• Role of Emotions 

• Emotional Awareness 

• Emotion Strategies 

• Behaviours Demonstrating Higher EQ 

• Levels of EQ 

• Communicating a Difficult Message 
   

Module 8: Self Confidence Skills for Improved Emotional Intelligence 

• Self Confidence Skills 

• Positive Attitude 

• Conversation 

• Body Language 

• Presentation 

• Workplace Challenges 

• Leadership 

• Development Focus for Emotional Intelligence