Exceptional Customer Service Training

Begin Free Trial

Get in Touch With Us

Who will be funding the course?

My employer I will Not sure

Full Name

Phone Number

+44

Company Email

Message (Optional)

Learning Options

Online self paced
Virtual
Onsite

Online Video-Based Learning
Flexible Schedule
Expert Trainers with Industry Experience
High Pass Rates
24/7 Personalised Support
Interactive Learning Materials

Overview

The Exceptional Customer Service Training course is designed for professionals committed to providing unparalleled customer experiences. This course empowers learners with the tools and techniques needed to build strong customer relationships, resolve issues effectively, and exceed expectations in every interaction.

Exceptional customer service is the cornerstone of business success. This course covers essential topics such as active listening, empathetic communication, conflict resolution, and customer-centric strategies. By mastering these skills, learners will be able to turn challenges into opportunities and create lasting positive impressions.

This interactive 1-day training combines expert-led sessions, real-world case studies, and practical exercises, ensuring learners can apply the concepts immediately. Learners will develop the confidence and expertise to handle diverse customer scenarios with professionalism and care, contributing to organisational growth and customer retention.

Course Objectives

Understand the principles of exceptional customer service
Develop skills to communicate effectively with customers
Learn strategies for resolving customer issues and conflicts
Build long-term customer relationships through trust and empathy
Enhance customer satisfaction and loyalty through proactive service

Upon completion, learners will possess the skills to deliver exceptional customer service, ensuring positive customer experiences and strengthening their organisation’s reputation.

Average completion time

1 Month

with unlimited support

100% online

Start anytime

Study At Your Own Pace

Course Includes

Course Details

Develop your understanding of essential financial, business and management accounting techniques with ACCA Applied Knowledge. You'll learn basic business and management principles and the skills required of an accountant working in business.

Entry Requirements

Educational Background: No specific educational qualifications are required, making the course accessible to all professionals.
Professional Experience: Suitable for individuals with or without prior customer service experience.
Interest in Customer Interaction: Ideal for those looking to improve their ability to engage with customers effectively and deliver outstanding service.

Learning Outcomes

Master Customer Service Skills: Gain expertise in effective communication, active listening, and empathy.
Handle Customer Issues Confidently: Learn strategies for resolving conflicts and addressing complaints professionally.
Foster Customer Loyalty: Build long-term relationships by exceeding customer expectations and creating positive experiences.
Improve Problem-Solving Abilities: Develop the ability to handle challenging customer scenarios effectively and maintain satisfaction.

Target Audience

The Exceptional Customer Service Training course is ideal for professionals who interact with customers regularly and aim to elevate their service delivery. This training supports the development of skills necessary for fostering customer satisfaction and loyalty. Below are the individuals who will benefit from this course:

Customer Service Representatives
Sales Executives
Call Centre Agents
Hospitality Staff
Front Desk Personnel
Retail Associates
Account Managers
Business Owners

Course content

Module 1: What is Customer Service?

Introduction
What Constitutes Great Customer Service?
Importance of Customer Service
Customer Service Skills
Methods of Communication

Module 2: Communication Barriers

Introduction
Types of Barriers
Language
Psychological
Physical
Attitudinal
Cultural
Environmental
Delivering Effective Customer Service
Questions and Answers
Meet Customer Expectations

Module 3: Handling Difficult Customers

Types of Difficult Customers
How to Deal with Difficult Customers?
Solving the Problem

Module 4: Assertiveness Techniques

Introduction of Body Language
Structure Communication with Customers
How to Deal with Difficult Customers?
Dealing with Difficult Situations
Handling Emotional Calls

Module 5: Neuro-Linguistic Programming

Introduction of Neuro-Linguistic Programming
Examples of NLP
Generic
Visual
Auditory
Kinaesthetic

Module 6: Body Language

Introduction to Body Language
Types of Body Language
Facial Expression
Body Posture
Gestures
Handshakes

MPES Support That Helps You Succeed

At MPES, we offer comprehensive support to help you succeed in your studies. With expert guidance and valuable resources, we help you stay on track throughout your course.

MPES Learning offers dedicated support to help you succeed in Accounting and Finance courses.
Get expert guidance from tutors available online to assist with your studies.
Check your eligibility for exemptions with the relevant professional body before starting.
Our supportive team is here to offer study advice and support throughout your course.
Access a range of materials to help enhance your learning experience. These resources include practice exercises and additional reading to support your progress.

Career Growth Stories

Discover how MPES Learning transforms careers with real success stories.

Aaron Allcote

As a finance officer, MPES has been a huge help in understanding the process of recording and processing transactions from all different perspectives. The courses are very easy to follow, and the training they provide can be applied to real-life scenarios. The courses have been a huge help for me, and I would highly recommend them.

Aaron Allcote

Finance Officer

Bob Beaumont

I completed all of my ACA studies with MPES and I think you would struggle to find a better training provider anywhere in the British Isles. MPES' tutors are excellent both at delivering training and giving individualised feedback and coaching. the supporting materials and the out of class support are also great.

Bob Beaumont

Senior Accountant

Arvy Pasanting

As a qualified accountant, studying with MPES has been very rewarding experience. Its team of passionate and dedicated mentors gave me the confidence and knowledge I needed to not just at excel in my current role as an auditor, but also inspired me to expand my horizons.

Arvy Pasanting

Audit Senior

David Ford

I was recommended MPES after searching for a way to pursue a career in the accounting profession, I have studied with them throughout my journey utilising online learning opportunities that fit around the needs of my employer.

David Ford

Accountant

Aaron Allcote

Aaron Allcote

Finance Officer

Bob Beaumont

Bob Beaumont

Senior Accountant

Arvy Pasanting

Arvy Pasanting

Audit Senior

David Ford

David Ford

Accountant

Have Questions? We’ve Got You

If you have any questions, we’re here to help. Find the answers you need in the MPES detailed FAQ section.

Q. Who should take this course?

This course is designed for professionals who engage with customers regularly, including customer service representatives, sales executives, and front-line staff, seeking to enhance their communication and problem-solving skills.

Q. What will I learn from this training?

You will learn strategies for effective communication, conflict resolution, and empathy, enabling you to build lasting customer relationships and deliver exceptional service in diverse scenarios.

Q. Is prior customer service experience necessary?

No, prior experience is not required. This course caters to both beginners and experienced professionals, offering valuable techniques to improve customer interactions.

Q. How will this training benefit my career?

The course equips you with essential customer service skills that enhance your ability to deliver positive experiences, boost customer satisfaction and open opportunities for career advancement in customer-focused roles.

Q. How is the course delivered?

The training is delivered through interactive sessions, real-world case studies, and practical exercises, ensuring you gain hands-on experience in applying customer service principles effectively.

Related Courses

Explore additional courses designed to complement your learning journey and enhance your professional skills. Expand your knowledge with these expertly curated options tailored to your career goals.

Attention Management Training Go To Course

Time Management Training Go To Course

Active Listening Training Go To Course

Dealing with Difficult People Go To Course

Maria Thompson

04-Dec-2024

Read Blog