Active Listening Training

The Active Listening Training course equips learners with the skills to listen attentively, understand effectively, and respond thoughtfully in conversations. It focuses on enhancing communication, fostering collaboration, and building stronger relationships in professional and personal contexts.

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Overview

The Active Listening Training course is designed for individuals aiming to improve their listening skills to foster better communication and collaboration. This course builds on essential communication principles, providing learners with techniques to engage actively, understand conversations deeply, and respond appropriately in any setting.

Effective active listening skills enhance workplace communication, strengthen team collaboration, and reduce misunderstandings. This course covers key topics such as empathic listening, non-verbal communication, and managing distractions, enabling learners to become more attentive and impactful communicators.

This 1-day training course offered by MPES includes interactive sessions, practical exercises, and role-plays to ensure learners can apply active listening techniques in real-world situations. Upon completion, learners will possess the tools to foster productive conversations and build meaningful connections.

Course Objectives

Understand the principles and importance of active listening
Develop techniques to enhance focus and engagement in conversations
Learn to interpret verbal and non-verbal communication cues effectively
Build empathy and rapport through active listening
Overcome barriers to effective listening and communication

Upon completion, learners will be equipped to improve their communication skills, foster collaboration, and build stronger relationships in both professional and personal settings.

Average completion time

1 Month

with unlimited support

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Course Includes

Course Details

Develop your understanding of essential financial, business and management accounting techniques with ACCA Applied Knowledge. You'll learn basic business and management principles and the skills required of an accountant working in business.

Entry Requirements

Educational Background: No specific qualifications are required, making this course suitable for individuals from all professional backgrounds.
Interest in Communication: Ideal for those seeking to enhance their listening and communication skills for professional or personal growth.
Language Proficiency: A good command of English is necessary, as all course materials and discussions will be conducted in English.

Learning Outcomes

Master Active Listening Skills: Understand and apply techniques to engage effectively in conversations.
Enhance Communication Clarity: Learn to interpret and respond to verbal and non-verbal cues.
Build Empathy and Rapport: Develop skills to foster trust and collaboration in professional interactions.
Overcome Listening Barriers: Gain tools to manage distractions and improve focus in conversations.

Target Audience

The Active Listening Training course is designed for individuals who want to improve their communication skills and build meaningful connections through better listening practices. It is suitable for professionals across various industries. Below are the individuals who will benefit from this course:

Team Leaders
HR Professionals
Sales Representatives
Customer Service Specialists
Educators
Managers and Supervisors
Coaches and Mentors
Business Consultants

Course content

Module 1: An Overview of Active Listening Skills

What is Active Listening?
Importance of Active Listening Skills

Module 2: Steps for Active Listening Skills

Listen Attentively but Relaxed
Keep Your Mind Open to Listening
Pause Before Responding
Ask Question for Clarification Anything
Explain in Brief in Your Wording
Feel Same What the Speaker Feels

Module 3: How to Improve Your Active Listening Skills

Face the Speaker and Make Eye Contact
Show to the Speaker That You are Interested and Listen Properly
Provide Feedback
Do Not Interrupt the Speaker
Try to Converse in Front of the Mirror
Listen and Make a Virtualisation Picture

Module 4: Benefits of Active Listening Skills

Understand the Motive of Conversation
Successful Conversation
Save Time and Money
Build a Strong Network and Good Relationship with the Speaker
Reduce the Stress Level
Engagement and Motivation
Add-Ons Teaching Skills
Problem-Solving or Handing Issues

Module 5: Outcomes of Active Listening

People Feel That You Are Interested in Listening
Increased Self-Confidence and Understanding
Clarifying Misunderstandings

MPES Support That Helps You Succeed

At MPES, we offer comprehensive support to help you succeed in your studies. With expert guidance and valuable resources, we help you stay on track throughout your course.

MPES Learning offers dedicated support to help you succeed in Accounting and Finance courses.
Get expert guidance from tutors available online to assist with your studies.
Check your eligibility for exemptions with the relevant professional body before starting.
Our supportive team is here to offer study advice and support throughout your course.
Access a range of materials to help enhance your learning experience. These resources include practice exercises and additional reading to support your progress.

Career Growth Stories

MPES Learning offers globally recognised courses in accounting,

Arvy Pasanting

As a qualified accountant, studying with MPES has been very rewarding experience. Its team of passionate and dedicated mentors gave me the confidence and knowledge I needed to not just at excel in my current role as an auditor, but also inspired me to expand my horizons. I am very grateful of the support I was given where the skills I gained extended beyond just passing exams and learning about accounting principles - it allowed me to take on roles that benefit the wider community.

Arvy Pasanting

Audit Senior (incoming Reconciliations Manager)

David Ford

I was recommended MPES after searching for a way to pursue a career in the accounting profession, I have studied with them throughout my journey utilising both their “in class” and online learning opportunities that fit around the needs of my employer, I have found them to be consummate professionals delivering first class accounting courses with support always available.

David Ford

Accountant

Aaron Allcote

As a finance officer, MPES has been a huge help in understanding the process of recording and processing transactions from all different perspectives. The courses are very easy to follow, and the training they provide can be applied to real-life scenarios. The courses have been a huge help for me, and I would highly recommend them.

Aaron Allcote

Finance Officer

Bob Beaumont

I completed all of my ACA studies with MPES and I think you would struggle to find a better training provider anywhere in the British Isles. MPES' tutors are excellent both at delivering training and giving individualised feedback and coaching. the supporting materials and the out of class support are also great.

Bob Beaumont

Senior Accountant

George Evans

The Financial Risk Management Course at MPES was invaluable in deepening my understanding of risk assessment and mitigation strategies. The hands-on learning approach allowed me to apply new concepts directly to my work. I highly recommend it for professionals in finance.

George Evans

Risk Manager

James Robinson

As a financial consultant, I am always seeking ways to enhance my expertise. The Investment Analysis Course at MPES exceeded my expectations, offering practical skills and knowledge that I can apply immediately in my consulting work. It's an outstanding choice for professionals in finance.

James Robinson

Financial Consultant

Laura Bennett

The Corporate Finance Course I attended at MPES was transformative. The depth of knowledge shared by the instructors and the relevance of the topics covered have directly impacted on our financial strategy. I strongly endorse this program for anyone in a leadership position in finance.

Laura Bennett

Chief Financial Officer

Emma Johnson

The Financial Modeling and Valuation Course at MPES was incredibly insightful. The practical applications and real-world examples helped solidify my understanding of complex concepts. I highly recommend this course to anyone looking to enhance their financial acumen.

Emma Johnson

Financial Analyst

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Have Questions? We’ve Got You

If you have any questions, we’re here to help. Find the answers you need in the MPES detailed FAQ section.

Q. What is the focus of the Active Listening Training course?

This course focuses on developing active listening skills, including understanding verbal and non-verbal cues, building empathy, and overcoming barriers to effective communication in professional and personal interactions.

Q. Who is this course suitable for?

The course is ideal for professionals in leadership, customer service, education, and consulting roles, as well as anyone seeking to improve their listening and communication skills for better collaboration and relationships.

Q. What will I learn from this training?

You will learn practical techniques for active listening, managing distractions, interpreting communication cues, and building stronger interpersonal connections through improved focus and empathy.

Q. How is this course delivered?

The course includes interactive sessions, role-plays, and practical exercises, ensuring learners can apply active listening skills effectively in real-world situations.

Q. Will this course improve my workplace communication?

Yes, the course equips learners with tools to enhance workplace communication, reduce misunderstandings, and foster stronger collaboration, making it a valuable skill for any professional setting.

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Course Schedule

£2995